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Sr. Customer Solutions Engineer
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Apache Spark
AWS
Google Cloud Platform
Java
Microsoft Azure
Sales
Scala
Snowflake
Python
Requirements
  • Three to five years in a support role working directly with customers
  • Experience with technical support implementing proven techniques that both resolve issues and increase customer satisfaction
  • Strong written and oral communication, critical thinking, flexibility, self-direction and a team mindset
  • Experience working as a Data Engineer
  • Experience building complex data pipelines
  • Experience designing and building cloud-based data solutions including Data Lake, Data Warehouse and/or Lakehouse implementations (ex. S3/GCS/ADLS, Snowflake and/or Databricks)
  • Deep experience with at least one cloud platform (AWS, GCP, Azure)
  • Hands-on development experience with Python & Apache Spark
  • Bachelor's degree in computer science, software engineering, data engineering, information technology or relevant experience
Responsibilities
  • Improve processes to support our global customers 24/7, working across regions with other Engineers/Consultants
  • Act as a consultant and subject matter expert for internal and external stakeholders in engineering, sales, and customer organizations to resolve technical obstacles and improve the platform
  • Hands-on to diagnose, troubleshoot, and resolve data pipeline issues working directly with customers
  • Work closely with engineering to resolve escalated product incidents
  • Work across region to identify, submit and track feature requests with high impact to our customer data needs
  • Work closely with our Tech Writers to ensure our documentation is updated and our Knowledge Base continues to evolve for customer self sufficiency
Desired Qualifications
  • Experience in a start-up technology product company
  • Hands-on with at least one additional programming language (Java, Scala, etc)
  • Experience with software development processes
Ascend.io

11-50 employees

Data engineering automation platform
Company Overview
Ascend.io’s mission is to give data teams a unified and automated platform to ingest, transform, and orchestrate their entire data engineering and analytics engineering workloads. The company has created the only unified platform for data pipelines with 10x faster build velocity and automated velocity to enable engineers to dynamically adapt to any environment.
Benefits
  • Medical/Dental/Vision
  • Long-term & Short-term disability
  • Life Insurance
  • Stock options
  • 401(k)
  • Flexible PTO
  • Remote Friendly
Company Core Values
  • I-Got-It!
  • One team one dream
  • Evolve with intent
  • Build for 10x, plan for 100x