Full-Time

Sr. Customer Solutions Engineer

Posted on 7/19/2023

Ascend.io

Ascend.io

11-50 employees

Automates and simplifies data pipeline processes

Data & Analytics

Compensation Overview

$90,000 - $160,000

Senior

Remote in USA

Required Skills
Microsoft Azure
Python
Sales
Apache Spark
Java
AWS
Scala
Snowflake
Google Cloud Platform
Requirements
  • Three to five years in a support role working directly with customers
  • Experience with technical support implementing proven techniques that both resolve issues and increase customer satisfaction
  • Strong written and oral communication, critical thinking, flexibility, self-direction and a team mindset
  • Experience working as a Data Engineer
  • Experience building complex data pipelines
  • Experience designing and building cloud-based data solutions including Data Lake, Data Warehouse and/or Lakehouse implementations (ex. S3/GCS/ADLS, Snowflake and/or Databricks)
  • Deep experience with at least one cloud platform (AWS, GCP, Azure)
  • Hands-on development experience with Python & Apache Spark
  • Bachelor's degree in computer science, software engineering, data engineering, information technology or relevant experience
Responsibilities
  • Improve processes to support our global customers 24/7, working across regions with other Engineers/Consultants
  • Act as a consultant and subject matter expert for internal and external stakeholders in engineering, sales, and customer organizations to resolve technical obstacles and improve the platform
  • Hands-on to diagnose, troubleshoot, and resolve data pipeline issues working directly with customers
  • Work closely with engineering to resolve escalated product incidents
  • Work across region to identify, submit and track feature requests with high impact to our customer data needs
  • Work closely with our Tech Writers to ensure our documentation is updated and our Knowledge Base continues to evolve for customer self sufficiency
Desired Qualifications
  • Experience in a start-up technology product company
  • Hands-on with at least one additional programming language (Java, Scala, etc)
  • Experience with software development processes

Ascend.io offers a conducive workplace for those inclined towards tackling data complexities, as it provides a robust Data Pipeline Automation platform designed to significantly speed up pipeline construction while cutting costs. This leading-edge platform spans various critical processes, such as data ingestion, transformation, orchestration, and delivery, highlighting a streamlined approach that enhances productivity and operational efficiencies. The commitment to simplifying complex data processes makes it an ideal environment for professionals looking to advance in data management and analytics.

Company Stage

Series B

Total Funding

$69M

Headquarters

Menlo Park, California

Founded

2015

Growth & Insights
Headcount

6 month growth

-40%

1 year growth

-40%

2 year growth

-6%

Benefits

Medical/Dental/Vision

Long-term & Short-term disability

Life Insurance

Stock options

401(k)

Flexible PTO

Remote Friendly

INACTIVE