Full-Time

Workday Services PSA Lead

Updated on 3/13/2025

WPP

WPP

10,001+ employees

Marketing and communications services provider

Compensation Overview

$125k - $295kAnnually

Senior, Expert

New York, NY, USA

Category
IT Project Management
System Administration
IT & Security
Requirements
  • Minimum 7-10 years Global ERP support experience in a complex organization and ability to manage workload and prioritize effectively to meet customer expectations
  • Outstanding understanding of professional services processes and systems in a global organisation, WorkDay PSA experience a bonus
  • Team leadership and mentoring a growing team
  • Strong ability to inspire, engage, and coach a diverse team of direct reports and create an inclusive culture across geographical boundaries
  • Develop trusted relationships with key stakeholders in IT and cross the wider WPP business, investing time to understand their needs, and helping to breakdown any siloes or resistance to deliver desired business outcomes
  • Strong technical knowledge of integrations with Workday
  • Creative solutioning and strong problem solving skills
  • Excellent interpersonal and communication skills both with technical and non-technical audiences
Responsibilities
  • Alongside your PSA experience you should become the WPP IT subject matter expert on Zimit support, eventually building capability to make changes without support from the vendor
  • Resolve assigned tickets for WorkDay PSA and integrated applications, primarily level 3 tickets, and overflow from AMS supplier
  • Develop assigned enhancements from concept to delivery working with other functional Workday resources
  • Maintain expertise on new functionality/features/capabilities in WorkDay and wider industry/PSA/technology trends
  • Expert in the art of the possible with WorkDay and providing creative solutions
  • Safeguard global design standards and principles against competing requests for change
  • Make recommendations for continuous improvement including using technologies such as AI and RPA
  • As Workday deployments expand this role will be responsible for growing an offshore team to support Workday PSA
Desired Qualifications
  • WorkDay PSA experience a bonus

WPP operates in the marketing and communications industry, providing a variety of services such as branding, digital marketing, media planning, market research, public relations, and business transformation. Their approach combines creativity with data and technology to help clients build strong brands and engage effectively with their audiences. WPP stands out from competitors by focusing on innovation and sustainability, participating in global initiatives like the United Nations Climate Change Conference, and producing thought leadership content like the Atticus Journal. The company's goal is to be a strategic partner for businesses, helping them navigate the complexities of modern marketing and achieve their objectives.

Company Size

10,001+

Company Stage

IPO

Headquarters

London, United Kingdom

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • AI focus enhances WPP's service offerings, differentiating them from competitors.
  • Partnerships with tech giants offer tools for innovative advertising solutions.
  • Spotify collaboration can lead to new digital advertising formats, increasing client engagement.

What critics are saying

  • AI investment may not deliver expected innovations, impacting strategic goals.
  • Sale of Kantar stake could reduce data capabilities, affecting market research services.
  • Competition with Publicis intensifies, risking market share and client trust.

What makes WPP unique

  • WPP invests in AI-driven creative solutions, enhancing service offerings and differentiation.
  • Partnerships with NVIDIA and Anthropic provide cutting-edge tools for innovative advertising.
  • Visible Start initiative attracts diverse talent, improving brand image and client appeal.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Professional Development Budget

Company News

Upstart
Mar 6th, 2025
WPP's Strategic Investment in Stability AI: Reshaping Creative Marketing with AI

WPP, one of the world's largest advertising and marketing firms, has made a strategic investment in Stability AI.

WPP
Mar 6th, 2025
WPP announces investment in Stability AI and new partnership to shape the future of media and entertainment production | WPP

The strategic partnership represents a major milestone for the deployment of enterprise-ready generative AI

Tech.eu
Mar 5th, 2025
Ad giant WPP invests in Stability AI

Sources told Tech.eu that the WPP investment formed part of an extension to Stability AI's 2024 $80m funding round, which included investment from Coatue Management and Lightspeed Venture Partners

Kantar
Mar 5th, 2025
Completion of Kantar transaction

WPP today announces that it has completed the transaction to sell 60% of Kantar, its global data, research, consulting and analytics business, to Bain Capital Private Equity, with respect to approximately 90% of the Kantar business, and that the proportionate transaction proceeds have been received.

Adweek
Mar 5th, 2025
WPP Makes Next Big AI Bet With Investment in Stability AI

WPP has also inked deals with chip-maker giant NVIDIA to develop 3D ads as well as OpenAI competitor Anthropic.