Full-Time

Claims Service Representative I

Updated on 12/4/2024

SageSure

SageSure

501-1,000 employees

Specialized insurance for high-risk coastal areas

Data & Analytics
Financial Services

Entry, Junior

Tallahassee, FL, USA

Position available in Tallahassee, Florida, but remote work is also an option.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • 1 to 3-years of customer service work experience
  • Professionalism and accountability
  • Effective and service-focused communication skills
  • Strong decision-making and problem-solving skills
  • Track-record of success in managing multiple, diverse, and concurrent work activities
  • Acute forward-thinking skills
  • Exceptional interpersonal skills, emphasis on building rapport
  • High regard for accuracy and providing top level service
Responsibilities
  • Handle inbound claim inquiry calls and inquiry email requests
  • Provide credible guidance and assistance to customers seeking assistance with claim handling procedures
  • Effectively collaborate with team members and business partners to provide a high-level quality experience for our policyholders
  • Document all calls and related correspondence using SNAPSHEET or other proprietary tools and office processes, document follow-up calls, voicemails, and any other pending service requests
  • Provide prompt, courteous, and excellent service to internal and external customers always
  • Identify service opportunities and suggests innovative ideas for improvement
  • Handle multiple tasks while meeting established service requirements and standards
  • Act with a sense of urgency and take ownership regarding aspects of call management and escalation of issues
  • Ensure issues are referred to appropriate areas, leverage internal relationships to ensure efficient issue resolution and involve leadership when necessary
  • Other duties and projects as assigned
  • Ability to work overtime as needed to meet business needs

SageSure provides insurance coverage specifically for homeowners and small businesses located in high-risk coastal areas. The company offers tailored insurance products that address the unique challenges faced by these markets, particularly in regions prone to natural disasters like hurricanes and floods. SageSure's approach involves employing a team of experienced professionals who have extensive backgrounds in underwriting, product development, and customer service, allowing them to offer expert guidance to clients. Unlike traditional insurers that often avoid these high-risk areas, SageSure focuses on providing competitively priced, high-quality insurance solutions to underserved clients. The company's goal is to ensure that homeowners and small business owners in these regions have access to reliable insurance protection, filling a critical gap in the market.

Company Stage

Debt Financing

Total Funding

$800M

Headquarters

Jersey City, New Jersey

Founded

2009

Growth & Insights
Headcount

6 month growth

9%

1 year growth

28%

2 year growth

61%
Simplify Jobs

Simplify's Take

What believers are saying

  • SageSure's successful issuance of $1.2 billion in catastrophe bonds demonstrates strong financial backing and resilience.
  • The acquisition of GeoVera MGA enhances SageSure's capabilities in residential earthquake risk, expanding its market reach.
  • Partnerships with technology firms like Ecopia AI improve SageSure's precision in risk assessment and underwriting, leading to better customer service and operational efficiency.

What critics are saying

  • Operating in high-risk coastal areas exposes SageSure to significant financial losses from natural disasters.
  • The integration of acquired companies like GeoVera MGA may present challenges in aligning operations and corporate cultures.

What makes SageSure unique

  • SageSure specializes in high-risk, underserved coastal areas, a niche often avoided by traditional insurers.
  • The company leverages advanced technology and data analytics to accurately assess risks and competitively price its products, setting it apart from competitors.
  • SageSure's team of experienced professionals, many with over 30 years in the industry, provides expert guidance and support, enhancing client trust and satisfaction.

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Benefits

Fully stocked cafés with free snacks and beverages

Lounges with shuffleboard, billiards and board games

Access to in-office gyms

Organized and ad hoc social events

Medical (HSA, EPO, PPO)

Dental

Vision

401(k) with company match

Profit-sharing bonus program

Life insurance

Short-term and long-term disability

Up to 160 hours of paid time off per year, plus floating holidays

Paid holidays

8 hours of volunteer time off per year

Gym reimbursement

Tuition reimbursement toward education, licensing and certifications

Employee assistance program with access to free and confidential counseling