Full-Time

Claims Service Representative I

Posted on 11/25/2024

SageSure

SageSure

501-1,000 employees

Specialized insurance for high-risk coastal areas

Social Impact
Financial Services

Entry, Junior

Remote in USA

Remote option available.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • 1 to 3-years of customer service work experience
  • Professionalism and accountability
  • Effective and service-focused communication skills
  • Strong decision-making and problem-solving skills
  • Track-record of success in managing multiple, diverse, and concurrent work activities
  • Acute forward-thinking skills
  • Exceptional interpersonal skills, emphasis on building rapport
  • High regard for accuracy and providing top level service
Responsibilities
  • Handle inbound claim inquiry calls and inquiry email requests
  • Provide credible guidance and assistance to customers seeking assistance with claim handling procedures
  • Effectively collaborate with team members and business partners to provide a high-level quality experience for our policyholders
  • Document all calls and related correspondence using SNAPSHEET or other proprietary tools and office processes, document follow-up calls, voicemails, and any other pending service requests
  • Provide prompt, courteous, and excellent service to internal and external customers always
  • Identify service opportunities and suggests innovative ideas for improvement
  • Handle multiple tasks while meeting established service requirements and standards
  • Act with a sense of urgency and take ownership regarding aspects of call management and escalation of issues
  • Ensure issues are referred to appropriate areas, leverage internal relationships to ensure efficient issue resolution and involve leadership when necessary
  • Other duties and projects as assigned
  • Ability to work overtime as needed to meet business needs

SageSure offers insurance coverage for homeowners and small businesses in high-risk coastal areas, focusing on markets often neglected by traditional insurers. The company provides tailored insurance products that address the unique challenges of these regions, particularly those prone to natural disasters. With a team of experienced professionals, SageSure uses advanced technology and data analytics to accurately assess risks and price its products competitively. The goal is to ensure that clients in underserved areas have access to reliable and affordable insurance solutions.

Company Stage

Debt Financing

Total Funding

$800M

Headquarters

Jersey City, New Jersey

Founded

2009

Growth & Insights
Headcount

6 month growth

9%

1 year growth

21%

2 year growth

57%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Ecopia AI enhances precision in underwriting and risk assessment.
  • Introduction of dwelling fire product meets demand in coastal states, expanding market share.
  • Successful $1.2 billion catastrophe bond issuance shows strong financial backing.

What critics are saying

  • Increased competition in coastal insurance markets may pressure market share and pricing.
  • Rising natural disasters could lead to higher claims and reinsurance costs.
  • Regulatory changes in coastal states may increase operational costs and complexity.

What makes SageSure unique

  • SageSure specializes in high-risk, underserved coastal property insurance markets.
  • The company uses advanced technology for precise risk assessment and competitive pricing.
  • SageSure partners with over 11,400 producers for wide distribution and expert customer service.

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Benefits

Fully stocked cafés with free snacks and beverages

Lounges with shuffleboard, billiards and board games

Access to in-office gyms

Organized and ad hoc social events

Medical (HSA, EPO, PPO)

Dental

Vision

401(k) with company match

Profit-sharing bonus program

Life insurance

Short-term and long-term disability

Up to 160 hours of paid time off per year, plus floating holidays

Paid holidays

8 hours of volunteer time off per year

Gym reimbursement

Tuition reimbursement toward education, licensing and certifications

Employee assistance program with access to free and confidential counseling

INACTIVE