Full-Time

Principal Customer Architect

Vector/Search

Posted on 4/23/2024

Elastic

Elastic

1,001-5,000 employees

Real-time search and analytics platform

Data & Analytics
Consulting

Senior

Remote in USA

Required Skills
Sales
Requirements
  • Deep technical expertise in Generative AI technologies and methodologies
  • Proven experience architecting end-to-end Generative AI solutions for enterprise customers
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field
  • Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer
  • Excellent communication and presentation skills
  • Strong social skills
  • Demonstrated problem-solving skills
  • Ability to lead multiple projects simultaneously and meet deadlines
Responsibilities
  • Act as a technical leader and subject matter expert in Elastic GenAI solutions
  • Collaborate closely with the account team to provide ongoing technical coverage and support
  • Define the technical success plan for each customer
  • Ensure a successful technical customer journey from onboarding to adoption
  • Understand and articulate the value proposition of Elastic GenAI Search
  • Work closely with customers to identify and eliminate technical frictions
  • Liaise between customers and support for optimized support resolution
  • Collaborate with the Service Team to deliver personalized solutions
  • Develop a comprehensive understanding of the customer's business needs
  • Find opportunities for expansion and foster ongoing customer relationships
  • Gather feedback from customers and internal stakeholders to drive product improvements

Elastic's main product is the Elasticsearch Platform, offering real-time, scalable search and analytics powered by Elasticsearch, Kibana, and integrations. The platform caters to Enterprise Search, Observability, and Security needs, enabling organizations to enhance search experiences, maintain application performance, and address cyber threats across diverse cloud environments.

Company Stage

IPO

Total Funding

$269.6M

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

5%

1 year growth

15%

2 year growth

25%

Benefits

Fully paid health coverage for you and your family

Flexible location and schedule for most roles.

Generous number of vacation days each year

20+ additional shut it down days

Minimum of 16 weeks of parental leave, plus generous family formation benefits.

40 hours each year to use toward volunteering

Double your charitable giving