Full-Time
Operations Manager
Country Lead
Hines
1,001-5,000 employees
Global real estate investment manager
No salary listed
Milan, Metropolitan City of Milan, Italy
Remote
Extensive travel across Italy is required.
 Real Estate (1) |
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- Proven experience leading multi-site operations in purpose-built student accommodation, residential, hospitality or a similar sector.
- Strong knowledge of the Italian market and local regulatory environment.
- Proven ability to lead, coach and develop General Managers and high-performing multi-site teams.
- Strong commercial and financial acumen, including experience managing profit and loss statements, budgets and improved financial performance.
- Excellent stakeholder management and influencing skills.
- Strong understanding of health and safety, compliance and property operations.
- Fluency in Italian and English.
- Willingness to travel extensively across Italy.
- Lead day-to-day operational performance across the Italian portfolio.
- Manage the operational and financial performance of the properties and their teams.
- Coach and support General Managers to deliver high standards and consistent execution.
- Ensure service delivery, property presentation and operational routines align with company standards.
- Review performance data and implement actions to improve occupancy, revenue, cost and resident experience.
- Build and maintain relationships with investors, owners, clients, universities, partners and other stakeholders.
- Monitor market trends, competitor activity and legislative developments affecting operational or commercial performance in Italy.
- Provide out-of-hours support to site teams as required and ensure issues are escalated and managed according to agreed procedures.
- Take responsibility for the financial performance of assigned properties, including profit and loss management, budgeting and financial reporting.
- Work with Asset Management, Marketing and Sales to deliver annual budgets and occupancy plans.
- Monitor property performance against budget, identify trends, variances and opportunities, and implement action plans to maximise profitability while protecting resident experience.
- Monitor and manage rental rates, leasing, renewals, rebookers, summer revenue and ancillary income using local market and competitor insight.
- Oversee rent collection, deposits, charges, arrears and bad debt, ensuring timely reconciliation and appropriate action with General Managers and Finance.
- Identify and deliver opportunities to generate additional income, including summer lettings and other non-academic revenue streams.
- Support new business budgeting and escalate material commercial risks and opportunities with recommendations and action plans.
- Ensure properties are maintained, safe and presented to a high standard.
- Partner with Facilities and contractors to deliver planned maintenance, lifecycle works and service quality.
- Oversee summer turnaround, readiness and defect resolution.
- Support refurbishments, capital expenditure works and asset enhancement projects.
- Ensure buildings and processes comply with applicable local and national legislation, regulations and company policies.
- Drive a proactive health and safety culture across all sites.
- Ensure audits, inspections, training, risk assessments and incident reporting are completed on time.
- Track and close actions from audits and compliance reviews.
- Lead, coach and develop General Managers and site leaders across Italy.
- Build a high-performance culture aligned to Service, Belonging and Community.
- Support recruitment, onboarding, performance management and succession planning.
- Ensure regular communication, one-to-one meetings and reviews are in place across the country.
- Champion the resident journey, community standards and service responsiveness.
- Use feedback, reviews and Net Promoter Score insight to drive continuous improvement.
- Ensure escalations are handled professionally, promptly and with accountability.
- Support events, wellbeing activities and local community engagement.
- Support mobilisation of new properties and operational transitions, refurbishments and minor capital expenditure projects.
- Implement group initiatives and share best practices across the Italian portfolio.
- Benchmark against competitors and identify opportunities to improve performance.
- Support process, systems and reporting improvements that drive efficiency and consistency.
- Highly organised, adaptable and solutions-focused.
- Strong communication skills with the ability to engage diverse audiences.
Hines is a global real estate investment manager that owns and operates about $93 billion of property assets across various sectors for institutional investors and private wealth clients. With 5,000 employees in 31 countries and a 68-year history, the company invests in, develops, and manages real estate to grow and preserve client value. Its products and services come from actively acquiring, financing, developing, leasing, and managing buildings and portfolios around the world. What sets Hines apart is its scale and international footprint, long track record, and focus on delivering integrated real estate solutions through development, ownership, and ongoing asset management for diverse clients. The company's goal is to build the world forward by creating and managing high-quality real estate that meets clients’ investment objectives and long-term needs.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Houston, Texas
Founded
1957
Get referred to Hines
See people who can refer or advise you
Simplify's Take
What believers are saying
- Portsmouth shortlisted Hines for Crawford Bay on September 9, 2026, a visible waterfront mandate.
- August 2026 Vancouver filing advances 1166 West Pender with 199 hotel rooms.
- Hines Global Income Trust added Austin, Chicago, and Charlotte assets in July 2026.
What critics are saying
- 1166 West Pender killed a 2019-approved office tower after market conditions worsened.
- Portsmouth's November 2026 selection leaves Hines exposed to a public, competitive award process.
- Prolonged office weakness traps Hines in stranded developments and compresses fees globally.
What makes Hines unique
- Hines pairs global capital, development, and asset management across North America, Europe, Asia, Middle East.
- September 2026 UK retail park buys show disciplined core income targeting under HECF.
- Amit Diwan's July 2026 promotion strengthens regionally coordinated growth in Asia Pacific and Middle East.
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Benefits
Unlimited Paid Time Off
Flexible Work Hours
Company News
Former Hines executive Journo joins Yugo as European CEO. The Dot Group has strengthened its senior leadership team with the appointment of Ronen Journo as European chief executive of its global student living brand and operator Yugo. Bringing over 30 years of international real estate experience, Journo will develop and execute the firm's European and UK strategy in a bid to drive community performance and operational growth. He will aim to translate Yugo's global ambitions into locally relevant strategies, deepening relationships with universities, clients, asset owners and investment partners. Previously, he held senior leadership roles at WeWork and Cisco and was global head of management services and operations at Hines, spearheading its $91bn (£67.14bn) AUM portfolio and building its pan-European management platform, spanning subsectors including offices, retail, logistics, build to rent and student accommodation. He currently serves as a non-executive member for the Government Property Agency, a board adviser for the University of Westminster Business School and a member of University College London's estates committee. Nick Porter, chief executive of The Dot Group, said: "Ronen is an exceptional leader with deep international experience across real estate investment management and operations. He brings a strong track record of building high-performing teams, understands the importance of a strong global brand and delivering growth across multiple cultures and markets. "His global network and understanding of clients will be instrumental as we continue to deepen partnerships and build momentum across the region." Journo added: "Operations is where business value and human experience are created, and I've always believed the two belong together. Yugo's brand strength is this combination: long-standing partnerships, real operational heritage and teams who understand what students need day to day. "That's what enables our communities to help students live their best lives, not just find a place to stay. I'm grateful to Nick and The Dot Group for the trust placed in me to lead the next chapter of Yugo's European growth story, to strengthen our partnerships and keep improving that student experience."
Crawford Bay developer decision expected by end of year as Portsmouth eyes construction start by 2029. Portsmouth is choosing between three developers to transform the six-acre Crawford Bay waterfront site into a vibrant waterfront space, with construction potentially starting in two to three years. Posted 3:36 PM, Sep 09, 2026 PORTSMOUTH, Va. - Portsmouth is narrowing down its options for transforming the Crawford Bay waterfront site into what city officials hope will become a second downtown. Economic Development Director Brian Donohue said three developers are competing for the project: Cape Fear Development, Gold Key PHR and Hines. "New housing, ground floor commercial retail, so shopping, dining, entertainment uses, but also potential for a new hotel and of course public amenities," Donohue said. Donohue said Norfolk's Waterside, located directly across the water, serves as one example of the vibrancy the city wants to bring to Crawford Bay. Before any of that can happen, the city must decide which proposal best fits its vision. "That will be a detailed process and will be somewhat time consuming," Donohue said. According to Economic Development's published timeline, developer selection should happen in November, with a presentation to City Council happening in December. That decision will also give the city a better idea of what the project could cost. "We think that if we're successful in identifying a development partner that we could be under construction here in the next 2 to 3 years and this site will begin transforming, and it'll be quite a difference from where we are today," Donohue said. The six-acre site has more than 500 feet of Elizabeth River frontage and remains largely undeveloped, though residents continue to use it for walking, biking and enjoying the water. Barry Holderfield, a Portsmouth neighbor who has lived in the area for 50 years, rides his bike to Crawford Bay about 5 times a week. He said he would like to see more gathering spaces at the site. "I love being around the water, you know, and watching the boats go by and so forth," Holderfield said. He also shared his vision for what could be built there. "I'd like to see maybe a nice seafood restaurant. I know you got the fish and chips down here into the pier, but maybe a nice outside dining restaurant... I think that would be a pretty good idea for some revenue coming in from Portsmouth," Holderfield said. Contact Naomi Washington Do you have a news tip or story idea for News 3's Portsmouth Neighborhood News Reporter Naomi Washington? Let her know
Hines expands UK retail park portfolio with trio of acquisitions. Hines has expanded its UK retail park portfolio with the acquisition of three fully leased assets totaling 438,000 sq ft across Greater London, Manchester and Edinburgh. The assets were acquired on behalf of the Hines European Core Fund (HECF), led by fund manager Simone Pozzato. The acquisitions come as UK retail parks benefit from a scarcity advantage, with new development at historic lows and resilient occupier demand having supported some of the strongest rental growth of any retail format over the past five years. "We see UK retail parks as an increasingly compelling part of a diversified core portfolio," said Alfonso Munk, global co-head of investment management at Hines. "Limited new supply, strong retailer demand, and attractive income characteristics create a combination that has been difficult to replicate elsewhere in the retail market. These acquisitions allow us to build meaningful exposure in three of the UK's strongest metropolitan markets." HECF has acquired Nugent Shopping Park, a 139,000 sq ft retail park in Orpington, anchored by a full-line Marks & Spencer store; Altrincham Retail Park, a 228,000 sq ft retail park in North West England; and Straiton Retail Park in Edinburgh, a 71,000 sq ft retail park within one of Scotland's leading retail destinations. "These acquisitions demonstrate the strength of our local sourcing capabilities and our focus on creating value through active management," said Ross Blair, head of western Europe at Hines. "Success comes down to picking the right assets and executing well. We believe these retail parks combine strong fundamentals with clear opportunities to create value over time." Hines will oversee asset management across the portfolio through its UK platform.
Hines buys london retail park from british land. Deal announced as investor confirms acquisition of two other parks in Scotland and Manchester Want to read the full article? You must be a subscriber to its UK/Europe news coverage to read this article.
Vancouver hotel projects planned for Marpole, downtown. Posted on August 24, 2026 by Mike Howell The City of Vancouver has received two separate rezoning applications that propose to build a total of 523 hotel rooms in mixed-use projects planned for Marpole and downtown. BDK Development Corp. is behind the 30-storey building at 8555 Cambie St. while Reliance Properties Ltd. and real estate investment management firm Hines have applied to build a 49-storey tower at 1166 West Pender St. BDK's proposal replaces a two-storey commercial building in the Marine Landing area with a tower that will accommodate 25 storeys of hotel space with 324 rooms, industrial space for a bakery, a restaurant on the 30th floor and retail shops. "We believe that the addition of hotel, employment and industrial spaces this project delivers, as well as the photovoltaic panel designs and ground-floor public realm enhancements support livability, health and sustainability in Marine Landing," BDK said in its application booklet. BDK says photovoltaic panels would enable the production of renewable energy for the building, while the panels are strategically angled to provide occupants with shade in the summer and light penetration in the winter. 'Hotel space outside of downtown Vancouver' The site is located between Southwest Marine Drive and Kent Avenue, 180 metres from the Marine Drive Canada Line station, the first stop into Vancouver from Vancouver International Airport. "The proposal responds to the growing demand for visitor accommodation and council's directive to increase hotel space outside of downtown Vancouver," said BDK. The company is working with Sea to Sky Architecture and RR Planning Ltd. on the project. The nearest accommodations to the site are an older hotel to the west at Oak and Southwest Marine Drive, as well as two short-term rentals several blocks to the north and east. "Given the site's unique gateway location, amenity draw and growing population, the additional hotel space would benefit the community with more available jobs and more visitors to support local businesses," BDK said. Since the opening of the Canada Line in 2009, the area has been transforming into an urban community with a growing mix of housing, jobs and services. The change has increased traffic volumes. The site is located to the south of several mixed-use tower sites that range from 13 to 35 storeys, with the tallest buildings adjacent to Marine Drive station. 'Market conditions' scrap original proposal. Meanwhile, the hotel proposal for 1166 West Pender St. includes 199 hotel rooms on the first 11 levels of the tower. Another 33 levels would be dedicated to 340 strata residential units, according to the Reliance-Hines application booklet. The original scheme for the wedge-shaped site in the central business district, which received rezoning approval in 2019, was a 32-storey office tower with more than 350,000 square feet of office space. It would have replaced a 15-storey building. "Due to market conditions, the project is unable to proceed as previously proposed," the developers' application booklet said. "The new design features a more slender tower form, greater setbacks and a smaller tower plate compared to the original office building, better integrating into the surrounding urban context while increasing the total height [to 530 feet] and program mix." Several new projects have recently been built in the neighbourhood. Directly across the lane south of the proposed site is The Stack, a 33-storey, 531.5-foot office building. Further to the south is the Paradox Hotel, a 63-storey tower at 1161 West Georgia St. Down the street to the east on 1090 West Pender St. is another recently constructed 31-storey office building. The 13-storey Loden Hotel and the 20-storey Coast Coal Harbour hotel are in the neighbourhood. "The proposed 1166 West Pender project addresses critical gaps in Vancouver's housing and hotel sectors while supporting long-time economic growth and aligning with city policies aimed at addressing housing needs and improving the local tourism economy," Reliance-Hines said. The public feedback window for people to weigh in on the project runs from Nov. 18 to Dec. 1. The question-and-answer period for the 8555 Cambie St. proposal opens Nov. 4 and runs until Nov. 17. Participation can occur by accessing the City of Vancouver's "Shape Your City" section of the website. X/@Howellings