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Full-Time

Head of Implementation

Customer Account Implementation

Confirmed live in the last 24 hours

ParetoHealth

ParetoHealth

201-500 employees

Turnkey self-insured employee health benefits.

Financial Services
Consulting

Senior, Expert

Philadelphia, PA, USA

Category
Production Planning & Scheduling
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Sales
Communications
Management
Requirements
  • Bachelor’s degree, MBA or Master's degree preferred
  • 8 years of experience in implementation, account management, or project management, with at least 4 years of healthcare industry experience, preferably in the self-funded health benefits space
  • Deep understanding of the healthcare industry and the challenges of implementing healthcare benefits services, including plan design and contracting
  • Demonstrated track record of building efficient, repeatable, and delightful processes to onboard customers
  • Proven ability to lead seamless implementations while navigating multiple key service partners
  • Familiarity with best-in-class tech stacks for account implementation and management, including SFDC
  • Ability to develop processes and procedures to meet reporting needs/requirements
  • Excellent communication skills, ability to confidently communicate to customers, partners, and leadership
  • Ability to build strong relationships and successfully motivate and inspire team
  • Thrive in a dynamic, fast-paced environment that’s growing and evolving rapidly
Responsibilities
  • Build and lead the post-sale onboarding and implementation process for new accounts, ensuring a seamless transition and integration of Pareto’s captive and related healthcare services and solutions.
  • Optimize the client delivery implementation, prioritizing customer satisfaction, operational efficiency, and the seamless navigation of service complexities across partners.
  • Collaborate with Sales, Account Management, Product, Tech, and related teams to coordinate resources, interdependencies, and activities necessary for successful client delivery; participate in sales presentations to ensure smooth hand off.
  • Lead and develop a team of implementation specialists, promoting a culture of high performance and continuous improvement.
  • Serve as the primary liaison between Pareto and new customers during the implementation phase, fostering strong relationships and ensuring clear communication between internal and external partners.
  • Develop reporting to monitor implementation progress, KPIs across new customer cohorts, identifying risks and issues early and developing mitigation strategies.
  • Conduct weekly status meetings to review progress and resolve issues, ensuring high-quality, timely, and consistent customer onboarding experiences.
  • Ensure all implementation activities are tracked in SFDC and related systems to meet Pareto’s quality and service standards.

ParetoHealth excels in offering a unique approach to employee health benefits by leading the nation in self-insured health benefits captives, making it an ideal place for talent seeking to influence significant health and financial outcomes for businesses. The company's commitment to data-driven solutions provides employees with opportunities to engage directly with cutting-edge technology and processes that directly improve customer care and cost management. This, combined with their track record of reducing healthcare spending for small and medium-sized businesses, creates a dynamic work environment that is both financially and professionally rewarding.

Company Stage

Seed

Total Funding

$522.1K

Headquarters

Philadelphia, Pennsylvania

Founded

2011

Growth & Insights
Headcount

6 month growth

15%

1 year growth

22%

2 year growth

79%