Head of Implementation @ ParetoHealth

We’re in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits.

The company was founded in 2011 to help small and medium-sized businesses fight the rising cost of employee health benefits. We blazed the trail with financing innovations that reduce the risks in self-insurance and deliver significant savings—and we continue to lead with a growing ecosystem of partners and world-class cost control solutions.

But success is measured by more than dollars alone and we measure ours by the good that comes from knowing that every client and all their employees can count on effective, affordable healthcare for years to come.

Position Summary:

ParetoHealth is rapidly growing, partnering with health benefits consultants, employers, and industry partners, to improve healthcare and reduce costs for small to medium-sized businesses and their employees. Our engaged community of likeminded employers continue to choose Pareto to finance their benefits and, while we proudly maintain retention rate, we are constantly looking for ways to further enhance our post-sales experience and continue to delight our members.

We are looking for an accountable, data-driven, and process-oriented Director of Implementation to lead the implementation and integration of our captive, carrier, and cost management services with new employer accounts in partnership with health benefits consultants and solution partners. The ideal candidate is a strategic thinker with a strong background in project management and client services within the healthcare industry that’s highly motivated to deliver consistent, high-quality, and timely onboarding support. As the Director of Implementation, you will lead a team of implementation specialists, supporting post-sale onboarding activities to implement new captive member accounts before handing off to customer success. The implementation team will play a critical role in helping unlock Pareto’s next phase of growth and ensure customers are set up for success from day one. This role will report directly into the Customer Operations leadership team.

Key Responsibilities:

Build and lead the post-sale onboarding and implementation process for new accounts, ensuring a seamless transition and integration of Pareto’s captive and related healthcare services and solutions.
Optimize the client delivery implementation, prioritizing customer satisfaction, operational efficiency, and the seamless navigation of service complexities across partners.
Collaborate with Sales, Account Management, Product, Tech, and related teams to coordinate resources, interdependencies, and activities necessary for successful client delivery; participate in sales presentations to ensure smooth hand off.
Lead and develop a team of implementation specialists, promoting a culture of high performance and continuous improvement.
Serve as the primary liaison between Pareto and new customers during the implementation phase, fostering strong relationships and ensuring clear communication between internal and external partners.
Develop reporting to monitor implementation progress, KPIs across new customer cohorts, identifying risks and issues early and developing mitigation strategies.
Conduct weekly status meetings to review progress and resolve issues, ensuring high-quality, timely, and consistent customer onboarding experiences.
Ensure all implementation activities are tracked in SFDC and related systems to meet Pareto’s quality and service standards.

Required Skills and Qualifications:

Bachelor’s degree, MBA or Master’s degree preferred
8 years of experience in implementation, account management, or project management, with at least 4 years of healthcare industry experience, preferably in the self-funded health benefits space
Deep understanding of the healthcare industry and the challenges of implementing healthcare benefits services, including plan design and contracting
Demonstrated track record of building efficient, repeatable, and delightful processes to onboard customers
Proven ability to lead seamless implementations while navigating multiple key service partners
Familiarity with best-in-class tech stacks for account implementation and management, including SFDC
Ability to develop processes and procedures to meet reporting needs/requirements
Excellent communication skills, ability to confidently communicate to customers, partners, and leadership
Ability to build strong relationships and successfully motivate and inspire team
Thrive in a dynamic, fast-paced environment that’s growing and evolving rapidly

Pareto Perks:

Pareto offers a competitive compensation package commensurate with skills and experience. In addition, Pareto offers a robust benefits package including Medical (100% employer paid), Dental, Vision, STD/LTD, and employer 401(k) contribution.

What We Live By:

1. Get it Done and Get it Done Right – We crank out work at higher rates and at a higher quality than our peers in the industry. Our ability to do a lot with a little is a driving force behind Pareto Health, one that’s made our brand synonymous with class, quality, and extreme competence.

2. Fire in the Belly - We only make time for champions; we only consider those with an inner desire to excel and push things forward. Our team, our partners, our members–everyone in the Pareto Health universe–works hard, learns constantly, improves furiously, and does so with a fire in the belly.

3. See the Field - As you’re stuck thinking about tomorrow, we’re already on to thinking about next year. Pareto Health embodies a culture of anticipation, perception, and acting with intent. In one-on-ones, in meetings, at a company level, and at an industry level, we’re always two steps ahead.

4. For the Greater Good - Our vision extends past the here and now. We’re rowing in the same direction toward the common goal of transforming an industry. It’s our accountability, teamwork, and responsibility that ensure as we’re changing industry tides, we’re helping them rise. Now watch as we lift all boats in the process.

Disclosures:

ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

California Applicants: SeePareto’s CCPA Notice of Collection for California Employees and Applicantsfor information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, “Pareto”) collects and uses personal information submitted by employment applicants.

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