Full-Time

Senior Technical Support Engineer

Confirmed live in the last 24 hours

Rocket Software

Rocket Software

1,001-5,000 employees

Modernizes legacy systems for businesses

Enterprise Software
Financial Services
Healthcare

Senior, Expert

Newbury, UK

US Citizenship Required

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
Linux/Unix

You match the following Rocket Software's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • University degree level education.
  • At least 7+ years experience in relevant technologies and customer environments
  • Technical skills to include at least 2 of the following: Micro Focus COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express; System level IBM mainframe experience of CICS, IMS or JCL; COBOL or PLI programming experience; Windows operating system OR UNIX operating systems
  • Advanced troubleshooting skills based on application of experience, diagnostic analysis using traces, dumps and other tools and hypothesis formulation and testing.
  • Committed to Rocket’s core values of empathy, humanity, trust and love.
Responsibilities
  • Successfully resolve technical issues from internal or external users using appropriate diagnostic techniques including trace analysis or debugging through the system source code.
  • Reproduce complex incidents affecting business critical accounts. Test and deliver subsequent fixes as appropriate.
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Ability to act as a mentor, guide and leader to other employees.
  • Provide subject matter expertise and support to Customer Support colleagues and field teams.
  • Ability to act independently, as part of a team or as a team leader and exercise independent judgment.
  • Ability to articulate clearly, recommend and explain resolutions to external customers/clients.
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

Rocket Software assists businesses in updating their legacy systems, particularly those on IBM platforms like IBM i and IBM Z. They provide software solutions and services that enhance performance, security, and functionality, focusing on application modernization, process automation, data management, and DevOps. Unlike many competitors, Rocket Software offers a combination of software licenses, subscription services, and consulting support, allowing clients to extend the life of their existing systems. The company's goal is to help businesses stay competitive in a rapidly changing technological landscape.

Company Stage

Acquired

Total Funding

$89.4M

Headquarters

Waltham, Massachusetts

Founded

1990

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for hybrid cloud solutions boosts Rocket Software's GenAI and automation offerings.
  • Growing interest in DevOps practices aligns with Rocket Software's tools and services.
  • The rise of low-code platforms encourages modernization, benefiting Rocket Software's tools.

What critics are saying

  • Acquisition of OpenText's business may strain Rocket Software's financial resources.
  • Only 27% of organizations are confident in mainframe security compliance, indicating potential vulnerabilities.
  • Failure to acquire Software AG suggests challenges in expanding market share through acquisitions.

What makes Rocket Software unique

  • Rocket Software specializes in modernizing IBM platforms like IBM i and IBM Z.
  • The company offers a range of solutions for performance, security, and functionality improvements.
  • Rocket Software focuses on application modernization, process automation, and data management.

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Benefits

Health Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Conference Attendance Budget