Client Services Manager
Confirmed live in the last 24 hours
Kargo

501-1,000 employees

Mobile brand advertising software
Company Overview
Kargo’s mission is to unite the world’s leading brands and premium publishers on mobile devices using innovative and creative ad formats. The company is transforming advertising in the mobile space by providing businesses with metrics to analyze and improve performance across key advertiser KPI’s.

Company Stage

Seed

Total Funding

$6.7M

Founded

1999

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

8%

1 year growth

15%

2 year growth

54%
Locations
Los Angeles, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
CategoriesNew
Product
Customer Success & Support
Requirements
  • 3+ years in Digital Media working with AdTech partners
  • Direct-sold and programmatic advertising experience
  • Knowledge of DSP and SSP platforms and partners
  • Media agency experience is a plus
  • Proficient in Excel, PowerPoint, Google Suite
  • Bachelor’s degree or equivalent experience
Responsibilities
  • Deep understanding of products, offerings, and best practices to support campaign strategy and meet client objectives
  • Assist in day-to-day relationships and all phases of the direct and programmatic campaign life cycle
  • Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth
  • Collaborate with internal cross-functional teams to ensure campaign performance is met
  • Analyze and deliver reporting, insights, and results to clients
  • Identify and generate client outreach for incremental, upsell, and renewal opportunities
  • First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation
  • Funnel demand-side needs or revenue blockers to internal teams to ensure business growth
Desired Qualifications
  • Highly strategic, proactive and solution-oriented
  • Thrives in a teamwork environment and collaborates well with others
  • Strong verbal and written communication skills with the ability to deliver well-positioned presentations
  • Organizational skills with the ability to use available resources to reach solutions
  • Able to multi-task and prioritize based on account tier and urgency on a daily basis
  • Strong analytic skills to deliver reporting insights
  • Highly organized and keen attention to detail