Full-Time

Senior Manager

Customer Success

Updated on 2/7/2025

Genesys

Genesys

5,001-10,000 employees

Consulting
Enterprise Software
AI & Machine Learning

Compensation Overview

$122.3k - $227.1kAnnually

+ Commission + Performance-based Bonus

Senior

Washington, USA + 5 more

More locations: Oregon, USA | California, USA | Nevada, USA | Arizona, USA | Utah, USA

Candidates must be based in one of the following states: Arizona, Nevada, California, Washington, Oregon, or Utah.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Risk Management

You match the following Genesys's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 2+ years of people management experience in SaaS Customer Success
  • Substantial experience as a Customer Success Manager in high-growth SaaS
  • Bachelor's degree in technology or business-related field
  • Strong understanding of CX industry and technology
  • Proficiency with CRM tools (Salesforce, Gainsight) and standard productivity software
Responsibilities
  • Lead and mentor a team of CSMs, providing strategic guidance and executive oversight
  • Establish team goals, resources, and working plans aligned with organizational objectives
  • Foster a collaborative environment emphasizing empathy and problem-solving
  • Conduct regular talent reviews and support career development initiatives
  • Drive consistent success management approaches across the customer portfolio
  • Guide CSMs in developing and executing Customer Success Plans that align with customer KPIs
  • Coach team to identify opportunities for product adoption and expansion
  • Drive proactive risk management strategies to maintain customer health
  • Support the team in achieving customer retention and growth objectives
  • Enable customer advocacy programs and reference initiatives
  • Build strong partnerships with other team leaders to ensure seamless customer experiences
  • Coordinate with Professional Services to ensure smooth project delivery
  • Partner with Renewal Managers to drive strong forecasting and retention rates
  • Work with Sales to identify and execute cross-sell/up-sell opportunities

Company Stage

Growth Equity (Venture Capital)

Total Funding

$564.2M

Headquarters

Menlo Park, California

Founded

2000

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Genesys secured $580M funding, enhancing growth and innovation potential.
  • The acquisition of Radarr Technologies strengthens Genesys' unified customer experience offerings.
  • Increased demand for AI-driven customer experience solutions supports Genesys' market position.

What critics are saying

  • Integration challenges with Radarr Technologies could disrupt operations.
  • Permira's acquisition may lead to strategic shifts impacting business priorities.
  • Competition from expanding companies like Sabio Group could erode market share.

What makes Genesys unique

  • Genesys is a leader in AI-powered cloud experience orchestration.
  • The company is expanding capabilities through strategic acquisitions like Radarr Technologies.
  • Genesys has a strong partnership network, exemplified by Foehn's EMEA Cloud Partner award.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Telehealth coverage

Flexible Work Hours

Unlimited Paid Time Off

Paid Holidays

401(k) Company Match

Adoption Assistance

Fertility Treatment Support