Full-Time

Billing Specialist

Posted on 6/11/2024

Constant Contact

Constant Contact

1,001-5,000 employees

Digital marketing tools for small businesses

Consumer Software
Consulting

Mid

Loveland, CO, USA + 1 more

Requirements
  • Excellent organizational and time management skills
  • Ability to multitask and pay attention to detail
  • Solid math and problem-solving skills
  • Superior verbal and written communication skills
  • Flexibility and problem-solving skills
  • Experience in Finance and/or Retention setting a plus
Responsibilities
  • Respond promptly to Billing inquiries via telephone, email, and cases
  • Proactively manage case queues for timely resolution of customer issues
  • Assist with training, mentoring, and coaching new hires and Tier 1 staff on Billing policies and procedures
  • Provide support to various Constant Contact departments in regard to Billing issues
  • Research and resolve complex Billing issues and escalate cases when appropriate
  • Handle inbound cancellation/downgrade calls from existing customers
  • Identify reasons for cancellation and overcome objections to retain customers
  • Carry out retention strategies to increase customer success/satisfaction
  • Utilize save offers appropriately and judiciously
  • Assist in analysis and reporting of trends in call, case, and chat volume for Billing Team
  • Build and maintain relationships with customers and co-workers through effective communication and collaboration
  • Special projects and tests as needed

Constant Contact specializes in digital marketing solutions tailored for small businesses, encompassing services like email marketing, SMS marketing, social media marketing, and marketing automation. This focus on streamlined, comprehensive tools for digital communication positions them as a leader in supporting small business growth and enhancing customer engagement. Working here offers a chance to be at the forefront of digital marketing technology that plays a pivotal role in driving sales and expanding customer bases for small enterprises, which can be both rewarding and impactful.

Company Stage

Private

Total Funding

$434M

Headquarters

Waltham, Massachusetts

Founded

1995

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

21%
INACTIVE