Director of Business Travel Sales

Job Description

The Director of Business Travel Sales is responsible for growing existing accounts and generating new business in order to maximize transient revenue, profits and market share.  The Director will play a senior role in action plan development and implementation.

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include adhering to the proper dress code and wearing name tag while working.
• Always comply with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Actively participate in discussion and contribute recommendations for yielding strategies in rooms.  Attend rooms merchandising meetings.
• Responsible for meeting and exceeding transient room revenue as determined by General Manager and Director of Sales and Marketing.
• Actively participates in business review.
• Jointly responsible with Sales team in increasing REVPAR market share.
• Review and disseminate monthly tracking of accounts.
• Responsible for communicating new account data to reservations, CRO, and GDS.
• Responsible for managing the RFP process for all negotiated accounts
• Maintain consistent schedule of large local travel agent and BTC presentations.
• Responsible or jointly responsible for conducting the annual customer appreciation party.
• Ensure professional and courteous service to all accounts.
• Create and develop ongoing promotions for Transient Sales Team.
• Ensure that CRO and travel agent FAM trips are scheduled and professionally conducted.
• Actively participate in trade shows as needed by hotel and corporate office.
• Develop and train transient sales manager.
• Work with Director of Sales and Revenue Manager in creating and establishing sales action plans.
• Work with the Director of Sales and Marketing and Revenue Manager in establishing monthly transient forecast.

Qualifications

• College degree preferred, and/or 3 years of industry related experience with one year of transient sales or equivalent.
• Previous supervisory experience preferred. 
• Working knowledge of CRO, all GDS, property PMS and GRC is helpful. 
• Complete understanding of pricing and yielding policies, sales and marketing promotions and sales SOP’s preferred.
• Understanding of related expenses preferred
• Compute basic arithmetic.