Head of SME & Growth

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

What you’ll do

As the Head of SME & Growth, Canada, you will lead the team who are responsible for acquiring, retaining and monetizing our customers in Canada. You will have responsibility for initiating, executing, and scaling our Go-To-Market activities and help build out the team to drive exponential growth for Airwallex in years to come. You will be reporting directly to the General Manager of Americas.

This role is based in Toronto, Ontario, Canada.

Responsibilities:

• Build, lead, and coach the SMB and Mid-Market sales teams in Canada

• Drive growth and help scale our Canadian business exponentially

• Collaborate with commercial and strategy leaders to drive growth initiatives that involve all aspects of the customer lifecycle ( customer acquisition, activation, retention, and upselling)

• Leverage your strong understanding of modern practice in building multi-functional, multi-channel customer acquisition operations 

• Help define the key verticals, positioning and value proposition of our products to drive growth

• Partner with Americas and Global Marketing to strategize and execute effective customer acquisition campaigns

• Build channel partnerships with local vendors 

• Work hand in hand with other regions and the global Product team to build the right user experience and tools to continue to drive exponential growth

• Have the ability to balance vision setting (in collaboration with the Strategy team) and rigorous execution 

• Serve as the prominent representative of Airwallex within the SME business segment in Canada
  

Who you are

We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 10 years experience in go-to-market teams

• 5 years of managing go-to-market teams of at least 10 people (this includes sales, account management, etc)

• Bachelor’s Degree in a related field (ie. Marketing, Business)
  

Preferred qualifications:

• Payments industry background highly desirable 

• Experience in high volume growth in the Business to Business sales space

• Evidence of success in growing customer base from the ground up

• Experience being Player/Coach as needed and love individual contributor work along with being a team lead

• Creativity and data driven when it comes to growth strategies

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.