Manager – Business Office Healthcare

Manages the overall policies, objectives, and initiatives for the Cash Application and Cash Management Team with the support of supervisors. Review, design, and implement processes surrounding payment posting, refunds, adjustments, cash reconciliation, and other financial analysis to ensure successful Revenue Cycle management. Manage a team performing advanced accounting clerical work to maintain numerous departmental accounts and records, performing daily account reconciliation, and analyzing variance reports. Support clinical operations in daily cash management.

• Knowledge of cash applications functions, credit balance resolution, refund processing, and daily cash deposit/posting reconciliation for hospital and professional billing.  
• Knowledge of Revenue Cycle Processes, cause and effect on accounts receivable and cash results.  
• Knowledge of system and business processes as well as healthcare financial issues.  
• Knowledge of Epic preferred.  
• Knowledge of the automation of all functions related to the revenue cycle.  
• Knowledge of examining and reengineering operations and procedures.  
• Skill in utilizing Microsoft Office Applications.  
• Strategic leadership abilities with experience in successfully building teams, managing staff, achieving work plan goals, and leading projects. Must be able to set clear direction, providing concise communication and drive operations in order to accomplish priorities and meet deadlines.  
• Skill in verbal and written communication to effectively express  thoughts, ideas, and messages to various groups and interpret complex fiscal and administrative concepts to department stakeholders, clinical staff, advisory boards, and administration.  
• Ability to analyze data and develop systems to accurately control financial activity.  
• Ability to demonstrate in-depth knowledge of accounting principles, concepts, practices and policies with the ability to use them in complex varied situations in the completion of work.  
• Ability to identify and implement solutions.  

EXPERIENCE:

EDUCATION:

• Bachelors Degree in Business, Finance, or Healthcare Administration related

• Oversees daily operations of the Cash Application team including monitoring accounts receivables and cash trends, payment posting, refunding, and cash reconciliation.  
• Ensures accuracy, completeness, and compliance with healthcare regulations.  
• Fosters a collaborative and positive work environment, promoting teamwork and professional development through continuous learning and ongoing training. Provides leadership to staff by organizing and monitoring the performance productivity of staff within Patient Financial Services.  
• Develops and implements strategies to enhance operations within the Cash Application team to meet defined goals and objectives.  
• Analyzes data and key performance indicators to identify areas for improvement and implement corrective actions to facilitate timely application of payments and timely refunds.  
• Identifies variances and provide solutions.  
• Coordinates monthly reconciliation and variance reports and disseminates accurate and visually effective financial information to departments.  
• Keeps abreast of healthcare regulatory changes, billing guidelines, and best practices to ensure that the Cash Application team complies with industry standards and legal requirements. Provides guidance and instruction in the interpretation of policies, procedures, and practices. Conducts regular internal audits.  
• Liaises with various departments including Finance and Patient Financial Services to resolve billing related issues and streamlines communication channels. Collaborates with Finance and Patient Financial Services leadership to achieve identified departmental benchmarks and objectives.  
• Resolves technical problems through collaboration with the IT department and explore opportunities for system enhancements to improve efficiency and accuracy of billing processes.  
• Assists with the development and maintenance of the departmental budget.  
• Completes QA reviews to identify department training needs for system education and ensure 99% accuracy.  
• Performs all other duties as assigned