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Full-Time

Manager of Quality Management

Confirmed live in the last 24 hours

Mission Lane

Mission Lane

201-500 employees

Provides inclusive financial products and services

Financial Services

Compensation Overview

$80k - $95kAnnually

+ Annual Incentive Program + Equity

Senior, Expert

Remote in USA

Category
QA & Testing
Performance Testing
Quality Assurance
Requirements
  • 5+ years of experience leading quality initiatives in a contact center environment
  • 5+ years experience managing teams
  • financial services industry experience
  • meticulous organization and planning skills
  • analytically minded
  • ability to influence diverse stakeholders
Responsibilities
  • Developing and leading quality strategy
  • Motivating and engaging quality management team
  • Coordinating with Risk and Compliance teams
  • Exploring new technologies and approaches
  • Developing processes for monitoring strategy
  • Communicating results and recommendations
  • Collaborating with operational leaders

Mission Lane offers inclusive financial products and services, leveraging next-generation financial technology to provide a seamless user experience for its diverse membership base.

Company Stage

N/A

Total Funding

$1B

Headquarters

Richmond, Virginia

Founded

2018

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-4%

2 year growth

-7%

Benefits

Full health, dental, and vision benefits

FSA

Paid parental leave

401k with company match

Generous PTO

Flexible work schedule