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Customer Onboarding Manager
Posted on 5/13/2022
INACTIVE
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • +1 year of experience working in business operations, data, or accounting & finance
  • +1 year of experience in e-commerce, SaaS, and/or Customer Success
  • You have excellent communication and interpersonal skills
  • Excellent follow-up skills with great attention to detail
  • You are comfortable in a startup environment; we are self-motivated, move quickly, and wear many hats
  • You have a highly structured work approach, ability to manage multiple activities in parallel
  • You have a passion for and excel at building and maintaining relationships while working to mitigate churn and drive engagement and renewals
  • Passion for learning! You want to grow and improve every day
  • [BONUS] Speak fluent French or Spanish
Responsibilities
  • Drive the activation ratio and time to activation by providing high-quality support, guidance, and on-boarding
  • Reduce churn and drive decreased time to value through the on-boarding and activation stages, helping companies launch quickly and effectively on Gorgias
  • Help customers setup and create processes and systems, and get launched on the platform
Gorgias

51-200 employees

Multi-channel helpdesk
Company mission
Gorgias is on a mission to empower ecommerce businesses to deliver a top-notch customer experience. By understanding customers' needs, they educate businesses the best way to address them.
Benefits
  • Competitive salary
  • Health coverage
  • Generous equity package
  • Company offsites
  • Latest laptop
  • 16-week parental leave
  • Catered meals
  • 4 Weeks of vacation
  • Retirement benefits
  • Fully stocked kitchen
Company Values
  • Be 100% honest
  • Be customer first
  • Strive for excellence
  • Take extreme ownership
  • Maximize your impact