Full-Time

Account Manager II

Commercial Lines

Confirmed live in the last 24 hours

HUB

HUB

5,001-10,000 employees

Compensation Overview

$65k - $80kAnnually

Mid

Fresno, CA, USA

Must be commutable to a HUB CA office.

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Requirements
  • 2+ years experience working on a book of business in the Security industry.
  • Ability to effectively and professionally communicate orally and in writing with internal and external customers.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Computer skills: proficiency with Microsoft Office Suite, Outlook and agency management systems.
  • Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Desire to learn and grow within the insurance industry.
  • Confidence and demeanor to effectively interact with all levels within the organization.
  • Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients’ needs.
  • Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
  • Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.
  • Ability to effectively work with a team and coach others in developing their skills and abilities.
  • Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Responsibilities
  • Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.
  • Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.
  • Oversees (and performs when needed) the preparation and implementation of transactions, paperwork, and internal processing for assigned accounts. Includes acting as Back-up for other support staff members.
  • Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.
  • Coordinates the implementation of the client’s strategic plan. This includes: Performing key “value-added” services including, but not limited to, Pre-Renewal Strategic Planning, Risk ID Assessments, Contract Reviews, Claims Reviews (in coordination with Claims Management), Market Analysis, Stewardship Reports, Deductible Analysis, etc.; Coordinating the value-added services being provided by our Risk Services and Claims Management Divisions.
  • Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues.
  • Identifies opportunities for cross-sell and up-sell of other HUB products and services when appropriate for the clients’ needs. Documents other insurance products and services the clients are purchasing through other providers and who those providers are.
  • May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.
Desired Qualifications
  • Desire to learn and grow within the insurance industry.
  • May also be responsible for account rounding and the development of new business as appropriate.

Company Size

5,001-10,000

Company Stage

Debt Financing

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

1998

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for cyber insurance offers new product opportunities for Hub International.
  • Interest in ESG factors allows Hub to develop specialized insurance products and services.
  • Expansion of the gig economy increases demand for tailored insurance solutions, benefiting Hub.

What critics are saying

  • Increased competition from firms like Marsh & McLennan may impact Hub's market share.
  • Integration of acquisitions like C&L Marine Insurance poses operational and cultural challenges.
  • Economic instability in North America could affect Hub's financial performance in new regions.

What makes HUB unique

  • Hub International's strategic acquisitions enhance its marine insurance capabilities in Florida.
  • The firm strengthens its retirement and wealth management services with key hires in Tennessee.
  • Hub's appointment of Carol Murphy boosts its casualty insurance expertise and leadership.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Flexible Work Hours

Professional Development Budget

Conference Attendance Budget

Unlimited Paid Time Off

Mental Health Support

Wellness Program

Phone/Internet Stipend

Home Office Stipend

Company News

PR Newswire
Mar 10th, 2025
Hub International Strengthens Marine Insurance Capabilities With Acquisition Of Cl Marine Insurance In Florida

CHICAGO, March 10, 2025 /PRNewswire/ -- Hub International Limited (Hub), a leading global insurance brokerage and financial services firm, announced today that it has acquired the assets of Scott Costolo, Inc. d/b/a C&L Marine Insurance (C&L Marine Insurance). Terms of the transaction were not disclosed.Headquartered in Boca Raton, Florida, C&L Marine Insurance is an independent firm specializing in marine insurance."We welcome Scott and his team to Hub," Chris Gardner, Chief Executive Officer of Hub Florida. "Scott's expertise will add value to our clients and help fuel growth in the region."Scott Costolo, President of C&L Marine Insurance, and the C&L Marine Insurance team will join HUB Florida.C&L Marine Insurance will be referred to as C&L Marine Insurance, a Hub International company.About Hub's M&A ActivitiesHub International Limited is committed to growing organically and through acquisitions to expand its geographic footprint and strengthen industry and product expertise. For more information on the Hub M&A experience, visit WeAreHub.com.About Hub InternationalHeadquartered in Chicago, Illinois, Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, Hub's vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow

PR Newswire
Mar 7th, 2025
Hub International Acquires Retirement And Private Wealth Books Of Business In Tennessee

CHICAGO, March 7, 2025 /PRNewswire/ -- Hub International Limited (Hub), a leading global insurance brokerage and financial services firm, has hired financial advisors Steven Glasgow and Jordan Sibler, and acquired their books of business. Terms of the transaction were not disclosed.With over 25 years of experience in retirement and wealth management services, Glasgow and Sibler have built a reputation for providing personalized strategies that help clients achieve their financial goals. Based in Nashville, Tennessee, they will join HUB Mid-South, where they will continue to serve clients with the same dedication and expertise."We're excited to welcome Steve, Jordan and their team to Hub," said Joe DeNoyior, President of Hub Retirement and Private Wealth. "They bring a collaborative approach that reinforces our mission to provide comprehensive, tailored financial strategies to individuals and businesses."Tony Leonard of MidCap served as financial advisor to Glasgow and Sibler.About Hub's M&A ActivitiesHub International Limited is committed to growing organically and through acquisitions to expand its geographic footprint and strengthen industry and product expertise. For more information on the Hub M&A experience, visit WeAreHub.com.About Hub InternationalHeadquartered in Chicago, Illinois, Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, Hub's vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow

Life Insurance International
Mar 6th, 2025
Hub International purchases MIV Insurance

Hub International, a provider of insurance brokerage and financial services, has acquired the assets of Malloy Imrie & Vasconi Insurance Services (MIV Insurance).

Newswire
Mar 6th, 2025
Hub International Acquires Drayton Valley Insurance

Hub International Limited, a global insurance brokerage, has acquired Drayton Valley Insurance Agency in Alberta, Canada. The terms of the deal were not disclosed. Drayton Valley Insurance Agency, which offers personal and commercial insurance, will now operate as Drayton Valley Insurance Agency, a Hub International company. Owner Dale Jones and his team will join Hub Prairies.

PR Newswire
Mar 6th, 2025
HUB INTERNATIONAL ENHANCES PERSONAL AND COMMERCIAL INSURANCE CAPABILITIES WITH THE ACQUISITION OF DRAYTON VALLEY INSURANCE AGENCY IN ALBERTA

CHICAGO, March 6, 2025 /PRNewswire/ - Hub International Limited (Hub), a leading global insurance brokerage and financial services firm, announced today that it has acquired Drayton Valley Insurance Agency, Ltd. (Drayton Valley Insurance Agency).