Salary Range: 168000 to 222000 (Currency: CAD) (Pay period: per-year-salary)

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about developing, endorsing and executing strategy?

We are looking for a positive, professional, and dedicated Vice President, Client Experience for our Calgary branch to champion excellence in customer service delivery through a commitment to Long View’s culture of Integrity, Competence, Value and Fun! Reporting to the Chief Operating Officer, and participating as a productive member of the regional vice president community, you will work collaboratively to improve processes across the company.

A Day in the Life:

Meet or beat Long View Calgary’s branch financial plan each year
Steward excellence in customer service delivery through a commitment to Long View’s governance structure, and maintain an average Net Promoter Score (NPS) of 80 or higher for the branch
Contribute as a productive member of the regional VP community, working collaboratively to improve processes across the company
In collaboration with the branch leadership team, develop branch strategy, champion it at the executive level and support execution of strategy within the branch
Work collaboratively with the sales team to close deals, foster and maintain senior level relationships with current and potential customers, and act as a primary business development agent, participating in business community events, conferences and peer networking groups
Partner with the VP, Sales on the maintenance of business partner and manufacturer relationships
Work with Recruiting to attract the resources required to achieve branch goals, and with People Services to maintain the corporate culture and engagement of branch employees
Drive participation in Career Life Plan (CLP) sessions and foster a focus in the branch on career progression and staff growth
Provide coaching and guidance to the Managers, Client Success and Directors, Client Success to ensure each one achieves or exceeds their margin targets, and manage other direct reports to achieve/exceed targets
Work in tandem with your branch leadership and the finance team to ensure accurate and consistent forecasting

What You Bring:

10+ years of IT consulting and project management experience
10+ years of leadership experience
Experience maintaining senior level relationships with current and potential clients
Strong network in the IT community in Calgary
Desire and ability to nurture career progression and staff growth
Experience working collaboratively with sales teams
Proven previous coaching experience
Inspiration to your teams to obtain and maintain vendor certifications
Experience with forecasting
Proven successful ownership of a multi-million-dollar P&L
Formal management and business training

Why Work at Long View?

Great people and culture
RSP Plan
Comprehensive benefits package from day one
Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know

Vice President

Client Experience

Long View Systems

Compensation Overview

A Day in the Life:

What You Bring:

Why Work at Long View?

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