Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Performs a variety of collection activities including collection calls and/or correspondence in a fast paced goal oriented collections department. Responsibilities include providing customer service regarding collections issues, process customer refunds, process and review account adjustments, and help resolve client discrepancies

What You’ll Do

• Responsible for collection of medium to complex/difficult accounts and situations.

• Responsible for the research and resolution of escalated delinquent customers.

• Prepares justification packages to Management regarding the write-off or turnover to a Loss Mitigation for severely delinquent customers.

• Prepare weekly and monthly updates and status reports of outstanding delinquencies.

• Prepare and mail delinquent invoices to customers monthly, as needed.

• Knowledge of Accounts Receivable preferred.

• Knowledge of State and Federal Fair Debt Collections Laws, US Bankruptcy Code, and Bankruptcy procedures and regulations.

• Excellent customer service skills and the ability to manage conflict and negotiate successful outcomes.

• Must be able to analyze and interpret medium to high complexity documents to make sound decisions and recommendations.

• Organizing, Planning and Prioritizing Work-Developing specific goals and plans to prioritize organize and accomplish work.

• Proficient in time management.

What You’ll Bring

• High School diploma

• Typically requires 3-5 years of high-volume Commercial Collections experience.

• Business to Business Collections experience.

• Able to thrive on working in a fast-paced environment, prefer managing multiple priorities within a high-energy, collaborative, fast moving environment.

• Strong computer skills including all applications in Microsoft Office.

• Excellent verbal and written skills.

• Strong attention to detail, goal oriented.

• Experience with Black Knight MSP & BitB preferred.

Salary Range: $15.18 - $26.41 (Hourly)

This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.