Provider Success Coach

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind’s individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind’s clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

SonderMind is seeking to hire a Provider Success Coachto deliver superior support to our Providers as they begin their journey with SonderMind. Provider Success Coaches will support providers as they complete onboarding activities, successfully activate and grow as a member of our group by conveying value and driving adoption of SonderMind’s tools, resources, community, and programs.

As our ideal candidate, you are passionate about teamwork and building relationships, energized by helping others, and you haven proven experience successfully supporting sales and account management activities. This team at Sondermind will work closely with stakeholders across the organization working to drive successful provider onboarding and sustained performance projects that promote Provider durability.

What you will do

• Work directly with Providers post sale to ensure successful completion of all onboarding, activation and practice growth activities such as:
• Monitor and facilitate successful provider training
• Coordinate with Credentialing Task Force regarding provider credentialing
• Establish Provider profile (flag any missing components to provider)
• Enable provider and ensure they are able to accept new client matches
• Coach provider to first session and beyond
• Support clinicians to help drive incremental revenue:
• Maintain less than 10% Provider Churn in Onboarding
• Support daily provider activities to clear roadblocks and ensure successful session growth per provider ultimately leading to a speedy completion of Onboarding and long term growth
• Coordinate cross-functionally with our Account Executive team (Provider Recruitment),
• Credentialing Task Force, and Customer Support to ensure an optimal provider journey is experienced

Who you are 

Skills, experience and education that is needed for this person to be able to succeed in this role:

• 1 - 3 years in a SaaS Sales and Account Management support function (required)
• Self-starter, takes initiative and adapts to changing demands
• Brings a positive attitude and energy to work every day
• Superior attention to detail and time management skills
• Excellent verbal and written communication skills
• Superior problem-solving skills to guide our providers who may be experiencing organizational or technical issues
• You know your way around the Microsoft suite
• Experience with a CRM software (Salesforce preferred)
• Familiar with employee onboarding processes (training, payroll, etc.)

Preferred Experience 

• Experience working for a high growth company 
• Healthcare experience preferred

Our Benefits 

The anticipated salary range for this role will be $45,000-$55,000.  This role is also eligible for performance based bonus incentives. 

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life’s unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.