Full-Time

Provider Success Coach

Posted on 9/12/2024

SonderMind

SonderMind

501-1,000 employees

Connects clients with licensed therapists

Compensation Overview

$45k - $55kAnnually

+ Performance-based bonus incentives

Junior, Mid

Denver, CO, USA

Category
Customer Success
Customer Success & Support
Required Skills
Sales
Communications
Salesforce
Requirements
  • 1 - 3 years in a SaaS Sales and Account Management support function (required)
  • Self-starter, takes initiative and adapts to changing demands
  • Brings a positive attitude and energy to work every day
  • Superior attention to detail and time management skills
  • Excellent verbal and written communication skills
  • Superior problem-solving skills to guide our providers who may be experiencing organizational or technical issues
  • You know your way around the Microsoft suite
  • Experience with a CRM software (Salesforce preferred)
  • Familiar with employee onboarding processes (training, payroll, etc.)
Responsibilities
  • Work directly with Providers post sale to ensure successful completion of all onboarding, activation and practice growth activities such as:
  • Monitor and facilitate successful provider training
  • Coordinate with Credentialing Task Force regarding provider credentialing
  • Establish Provider profile (flag any missing components to provider)
  • Enable provider and ensure they are able to accept new client matches
  • Coach provider to first session and beyond
  • Support clinicians to help drive incremental revenue:
  • Maintain less than 10% Provider Churn in Onboarding
  • Support daily provider activities to clear roadblocks and ensure successful session growth per provider ultimately leading to a speedy completion of Onboarding and long term growth
  • Coordinate cross-functionally with our Account Executive team (Provider Recruitment), Credentialing Task Force, and Customer Support to ensure an optimal provider journey is experienced

SonderMind connects individuals seeking therapy with licensed therapists to improve access to mental health services. The company uses a digital platform to match clients with therapists based on their specific needs, such as anxiety or depression. This matching process ensures clients find the right support while therapists benefit from a streamlined system for managing appointments and billing, allowing them to focus on care. SonderMind generates revenue through client fees and insurance reimbursements, as it partners with major insurance providers. The goal is to make mental health care more accessible and efficient for both clients and therapists.

Company Size

501-1,000

Company Stage

Series C

Total Funding

$178.2M

Headquarters

Denver, Colorado

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Mindstrong's assets enhances data analytics for better patient outcomes.
  • Growing telehealth demand post-COVID-19 boosts SonderMind's user base potential.
  • Mental health app market growth offers expansion opportunities for SonderMind's platform.

What critics are saying

  • Integration challenges with Mindstrong's assets may disrupt operations.
  • Recent layoffs could impact employee morale and service quality.
  • Modest Series F funding may limit competitiveness against better-funded rivals.

What makes SonderMind unique

  • SonderMind offers a digital platform for personalized client-therapist matching.
  • The company is in-network with major insurance providers, enhancing accessibility.
  • SonderMind simplifies administrative tasks for therapists, allowing focus on patient care.

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Benefits

Health, vision, & dental

PTO

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-1%
Bizjournals
Jan 18th, 2024
Fast-growing Denver healthtech unicorn lays off nearly 50 employees

Just last week, SonderMind hired Curt Roberts as its new president.

IBOS Ventures
Oct 10th, 2023
Portfolio | iBOS

Passive

Stat News
Mar 22nd, 2023
Mindstrong sells its mental health technology for parts

Mindstrong, a high-profile mental health tech startup, is selling off its assets to the therapy platform SonderMind.

Modern Healthcare
Mar 22nd, 2023
SonderMind purchases Mindstrong's tech assets | Modern Healthcare

SonderMind, a digital mental health company, is acquiring Mindstrong's remaining technology assets in a deal that will end the latter company's six-year run in the mental health space.

Becker's Behavioral Health
Dec 19th, 2022
SonderMind lays off 15% of staff

Denver-based SonderMind has laid off 50 employees following its acquisition of San Francisco-based Total Brain, a neuroscience app and research company, Denver Business Journal reported Dec. 16.

INACTIVE