Full-Time

Executive Support Technician

Confirmed live in the last 24 hours

FOX

FOX

Compensation Overview

$70.4k - $115kAnnually

+ Annual Discretionary Bonus

Junior, Mid

New York, NY, USA

The job is based in the New York office.

Category
IT Support
System Administration
IT & Security
Required Skills
iOS/Swift
Android Development

You match the following FOX's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Experience in a Corporate Help Desk/Desktop Support environment including support of C-Level Executives.
  • An excellent customer service manner is required, with the ability to handle challenging support situations with a calm and methodical approach.
  • Demonstrate strong technical knowledge and advanced level troubleshooting skills.
  • Detail-oriented to carry out tasks thoroughly with accuracy and consistency.
  • Experience working with Active Directory, Microsoft Office 365 (client and admin functions; advanced Outlook configuration- i.e. delegations, mailbox access, etc), Okta, and Windows and Mac environments, and have a good understanding of networks in a corporate environment. Knowledge of collaboration tools like Box, Slack, G-Suite, and Zoom.
  • Experience with supporting multiple platforms of mobile devices: iOS devices and Android.
  • Knowledge of IOT, automation systems, networking, AV, and infosec best practices.
  • Ability to quickly and appropriately prioritize and/or escalate multiple requests and bring them to successful resolution.
  • Ability to lift and transport moderately heavy to heavy objects, such as computers and peripherals.
  • Excellent interpersonal skills for written, oral and face to face communications.
Responsibilities
  • Work within the Executive Support team to provide best in class, white-glove support to the FOX Executives and their assistants in the New York office and satellite locations.
  • Provide hands on support for FOX Executives who are experiencing desktop hardware, software, mobile, audio/visual, and networking issues and provide complete follow-through to successful resolution. Be proactive in identification of problems to reduce end user downtime.
  • Plan, schedule and execute computer equipment installations, imaging, upgrades and replacement projects.
  • Provide white glove support during the onboarding and offboarding of executive and assistant new hires.
  • Support of special events and executive meetings in house and remote locations requiring travel.
  • Log, update, monitor and follow up on support requests in ticketing system.
  • Act as escalation point for other Technology support team members.
  • Manage and prioritize tasks efficiently, and to the required level of quality, within the context of the objectives supplied by management.
  • Procure, image, and deploy Mac and Windows desktops and laptops using the current FOX imaging toolset.
  • Stay up to date with the latest technologies and/or updates to key software and hardware used within FOX.
  • Train employees on current and new technologies available to them.
  • Work directly with the wider Technology team on special projects, including but not limited to new technology deployment and cybersecurity initiatives.
  • Work with the support team and all other Technology groups to escalate and follow-up on complex issues and projects.
  • Support remote access and cloud technologies to ensure FOX employees can work from remote locations.
  • Manage mobile device carrier accounts including add/move/changes and escalations.
  • Serve as a liaison between FOX and third-party vendors.
  • Provide after-hours and weekend support as needed.
Desired Qualifications
  • Formal education is preferred in a technical discipline

Company Stage

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Total Funding

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Headquarters

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Founded

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