INACTIVE
Full-Time
Head of Customer Engagement
Posted on 3/29/2024
Childcare management software and app platform
Education
Senior, Expert
Remote in USA
Required Skills
Sales
Marketing
Data Analysis
Requirements
- 10+ years total experience including 3+ years at startups in an operational role
- 5+ years of people leadership experience including managing managers
- Preference for experience in high-volume sales or customer success at SaaS company covering SMB customers
- Track record of delivering ambitious results
- Experience using data to drive long-term strategy and short-term prioritization
- Demonstrated ability to break through walls and Make-It-Happen in challenging, high-pressure environments
- History of coaching, developing and championing internal talent
- Comfortable presenting to and collaborating with senior executives
Responsibilities
- Own and relentlessly pursue ambitious goals (Net new revenue, upsell conversion and customer value)
- Craft and implement a multi-year strategy to realize those goals by investing in people, processes and tools
- Effectively lead your team including leading managers (your team will report up to you through multiple layers of leadership) and build a deep bench of high-performing leaders
- Maintain a high-performing culture on your team through ownership and accountability - clear goals, rapid tracking of results, solid coaching & feedback, and rapid recognition & rewards
- Efficiently scale your team as brightwheel continues to grow
- Collaborate with cross-functional teams to understand challenges and create a high-quality customer experience (Sales, Go-to-market, Operations, Enablement, Analytics, Product, Marketing)
brightwheel
Company Stage
Series C
Total Funding
$88.8M
Headquarters
San Francisco, California
Founded
2010
Growth & Insights
Headcount
6 month growth
↑ 5%1 year growth
↑ 12%2 year growth
↑ 5%Benefits
Competitive base salary
Equity
Premium medical, dental, & vision coverage
Paid parental leave
Flexible PTO policy
Wellness & productivity stipend
Learning & development stipend
INACTIVE