Operations Manager

SUMMARY

At Magnolia, the Operations Manager is responsible for the management, development, and safety of Warehouse staff and processes. They are responsible for achieving company goals, making cost-effective decisions, and maintaining guest satisfaction. This position works from the Magnolia Warehouse in Waco, Texas. It reports to the General Manager of Warehousing and has supervisory responsibilities.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Achieve operational objectives by recommending ideas, preparing, and completing action plans, collaborating with key stakeholders, implementing productivity/quality initiatives, and completing audits
• Forecast operational requirements, develop KPIs for each work unit, and implement accountability tracking*
• Accomplish Warehouse operations objectives by selecting, training, assigning, scheduling, coaching, and disciplining employees while communicating job expectations*
• Oversee and manage delivery trucks and equipment, including regular maintenance, inspections, repairs, and proper driver training
• Develop and implement processes for receiving product, inventory management, and shipping orders within expected delivery window
• Develop Warehouse design by planning layout, product flow, and efficient product handling systems
• Manage controllable costs within functional area, such as labor, supplies, and equipment repairs*
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures while complying with company and OSHA regulations*
• Develop Warehouse inventory process by determining handling and storage requirements for product and materials, utilizing FIFO procedure, and managing inventory adjustments
• Build and maintain professional relationships with relevant internal and external stakeholders
• Mentor and develop warehouse management and team leads in process improvement, leadership, communication, professionalism, and collaboration*
• Perform other duties as assigned

*Metrics evaluated on Performance Review

COMPETENCIES

• Teamwork: Foster a team environment supporting diversity, equity, inclusion, and belonging. Effectively evaluate team members' strengths and ensure members are operating in their strengths. Identify, communicate to, and train employees whose performance needs to improve.
• Critical Thinking: Evaluate and address problems quickly, efficiently, and effectively. Have an analytical and unbiased approach. Understand financial metrics, budgeting, and resource allocation to make decisions.
• Expertise: Maintain a thorough understanding of your area and each role in it to ensure all work is completed accurately and on time. Stay current on trends and advances in your field. Foster employees' abilities to become experts by connecting them with the resources and training needed.
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management. Establish communication channels between employees, management and guests. Utilize written and verbal communication skills to convey information effectively.
• Guest Focus: Establish and uphold a culture of exceptional guest engagement and service, setting a standard through exemplary leadership.
• Strategy and Goal Setting: Approach change with positivity and curiosity, leading through ambiguity. Break down team goals into daily or weekly goals, establish metrics, and communicate what actions employees must take to contribute to achieving these goals.
• Hard skills: Proficiency in Microsoft Office Suite required; proficiency in warehouse management software preferred.

ELIGIBILITY QUALIFICATIONS

• High school diploma or GED equivalent required
• 1-3 years of management experience and/or 5+ years of related work experience or a combination preferred
• Forklift Trainer certification preferred upon hire
• Must be available to work weekends, events, and holidays as business needs require

PHYSICAL DEMANDS

While performing the duties of this job, the employee is required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee is expected to utilize team lifting techniques when lifting bulky items or items weighing above 50 pounds and up to 120 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The employee is subject to high temperatures and low temperatures. The employee is exposed to workplace hazards.       

ACKNOWLEDGEMENTS

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.