Full-Time

Customer Success Manager

Posted on 3/26/2024

AuditBoard

AuditBoard

501-1,000 employees

Provides integrated risk management platform

Fintech

Senior

Remote in USA

Required Skills
Power BI
Communications
Management
Salesforce
Requirements
  • 3+ years of experience in audit (internal or external), risk management, compliance, management consulting, or specific Customer Success Management experience within a hyper-growth SaaS environment
  • 1+ years of experience with the AuditBoard modules, data load process, and advanced configurations
  • Experience with Salesforce CRM, Gainsight, Google Business Suite, MS Office, PowerBI, and/or other data visualization tools
  • Strong analytical, organizational, and communication skills
  • Passion for working daily with AB customers and solving technical challenges
  • Ability to work independently and proactively with minimal direction
  • Ability to interface with C-level executives
Responsibilities
  • Develop and maintain strong relationships with key customer stakeholders
  • Stay abreast of product updates and features to provide insights to customers
  • Proactively identify and address customer issues for effective problem resolution
  • Gather customer feedback and advocate for customer needs within the organization
  • Conduct training sessions to empower customers and offer ongoing education and support
  • Collaborate with customers to maximize value and identify opportunities for account expansion

AuditBoard offers a modern, connected risk management platform that integrates audit, risk, ESG, and compliance, empowering strategic decision-making and strengthening business resilience. The platform engages front lines, surfaces relevant risks, and drives better strategic decision-making for audit, risk, and compliance professionals.

Company Stage

Series B

Total Funding

$76.3M

Headquarters

Cerritos, California

Founded

2014

Growth & Insights
Headcount

6 month growth

5%

1 year growth

17%

2 year growth

66%
INACTIVE