Full-Time
Customer Success Manager
Confirmed live in the last 24 hours
Integrated risk management software platform
Fintech
Mid, Senior, Expert
Remote in USA
Required Skills
Power BI
Communications
Management
Salesforce
Requirements
- 3+ years of experience in audit (internal or external), risk management, compliance, management consulting, or specific Customer Success Management experience within a hyper-growth SaaS environment is considered
- 1+ years of experience with the AuditBoard modules, data load process, and advanced configurations is preferred
- Technical Proficiency: Experience with Salesforce CRM, Gainsight, Google Business Suite, MS Office, PowerBI, and/or other data visualization tools is highly preferred
- Analytical Skills: Strong analytical, organizational, and communication skills, both oral and written
- Customer-Centric: A passion for working daily with AB customers, ensuring they maximize their investment. Enjoy solving technical challenges and answering first-level technical questions
- Tech Enthusiast: A genuine passion for working in the tech space, driving a culture of continuous improvement while fostering an innovative work environment
- Autonomous Worker: Ability to work independently and proactively with minimal direction
- Executive Interface: Possess the ability to interface with C-level executives to drive program strategy and ROI
Responsibilities
- Account Management: Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth.
- Product Knowledge: Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs.
- Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution.
- Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements.
- Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more…).
- Retention & Expansion: Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships with our clients.
- Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs.
AuditBoard offers a modern, connected risk management platform that integrates audit, risk, ESG, and compliance, empowering strategic decision-making and strengthening business resilience. The platform engages front lines, surfaces relevant risks, and drives better strategic decision-making for audit, risk, and compliance professionals.
Company Stage
Series B
Total Funding
$76.3M
Headquarters
Cerritos, California
Founded
2014
Growth & Insights
Headcount