Studio Head
Los Angeles
Posted on 3/22/2024
PTW

1,001-5,000 employees

Global game development & support services
Company Overview
PTW distinguishes itself in the global games services industry through its comprehensive suite of services, including quality assurance, localization, and audio production, all enhanced by a commitment to cultural authenticity and linguistic precision. Their in-house art team, 1518 Studios, is recognized for delivering high-quality assets across various platforms and formats, while their post-launch support extends a game's lifecycle through co-development and live operations expertise. Moreover, PTW's dedication to player support is exemplified by their 24/7 assistance from teams who are not only familiar with the games they support but are also players themselves, ensuring a deep understanding of complex issues.
Data & Analytics

Company Stage

N/A

Total Funding

N/A

Founded

1994

Headquarters

Marina del Rey, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
Locations
Los Angeles, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
Operations & Logistics
Production Planning & Scheduling
Quality Control & Compliance
Supply Chain Management
Requirements
  • At least 8 years of progressive experience in managing operations, with a minimum of 3 years leading a site
  • Experience managing operations at a strategic level in a fast-paced environment, within a global organization
  • Experience managing teams within the entertainment technology sector and or gaming/audio production industry
  • Experience managing the P/L
  • Experience as a vendor
  • Experience in client-facing roles, including a keen understanding of client goals and vision and a demonstrated track record of consistently outperforming contractual SLAs and KPIs
  • A proven ability to inspire exceptional performance from teams, and to act as an ambassador of PTW's unique culture of quality and flexibility, which defines us with our employees, and clients and their customers
  • A basic understanding of commercial and employment law, including aspects relating to foreign workers
  • Bachelor's or equivalent experience
  • Fluency in business French and English
Responsibilities
  • Provide leadership and strategic direction for the site, ensuring employee and client satisfaction, as well as profitability
  • Oversee site operations, ensuring optimal resource allocation and driving improvements to the services
  • Manage the site's budget and P&L
  • Manage all site resources to ensure client SLAs are met and quality standards are met or exceeded
  • Position the site for growth opportunities with new and existing clients, including developing strong client relationships to ensure their ongoing satisfaction
  • Improve the organization through the application of best practice, procedures, policies and technology
  • Ensure site compliance with InfoSec, H&S, legal, and other similar standards, requirements and employer obligations
  • Mentor direct reports, manage their performance and attached KPIs, and support development through formalized development plans and coaching
  • Support the setup of new projects, enhancements to existing engagements and generally provide support to key operational initiatives
  • Serve as escalation point for client concerns
  • Take an active role in the community representing and promoting the PTWI brand