Salary Range: 80000 to 100000 (Currency: CAD) (Pay period: per-year-salary)

If you were the People and Culture Generalist – Case Management now, here are some of the core activities you would be doing:

• Acts as a first point of contact during an employee’s medical absence and serves as a focal point for centralized communication on processes and requirements associated with their occupational and non-occupational illness and/or injury, and information on resources available during recovery. Responsible for outcome-focused case management plans, requesting regular updates from employees and maintaining accurate records.
• Create and maintain confidential Claims Management and Recovery at Work files for each case, and monitor their statuses for short-term disability, long term disability, ICBC and WorkSafe BC claims, along with any WCB reviews and appeals
• Interprets, reviews and assesses medical documentation, in collaboration Health & Safety, and relevant parties to ensure medical is clear, current, and credible.
• Collaborates with Health and Safety to support employees who are ill and/or injured, including but not limited to assisting in the design of modified/alternate work opportunities, or return to work plans to mitigate absences from work due to injury/illness.
• Reviews job demands/accommodation requests and works with Health & Safety to identify suitable work while adhering to the essential duties.
• Arranges for ergonomic evaluation in partnership with Health & Safety.
• Provides support, guidance and education to leaders during their employee’s medical absence and their return-to-work integration
• Provide accurate and timely information regarding cases to People Leaders, third-party insurers, and other internal relevant parties.
• Seeking to identify and solve the root cause of employee relations issues and foster a positive work environment, with the guidance and support of the People and Culture Business Partners prepare, compile and distribute various reports, files, statistics, dashboards, documents and lists.
• Maintain confidentiality, accuracy and integrity in the collection, processing, and maintenance of information in accordance with legislation
• Playing a key role in ensuring our systems, including Workday and other online portals, reflect accurate and up-to-date information 
• Supporting the Business Partnership team with other administrative duties, projects and ad hoc requests as needed 

Here are some of the things you could be working on in the future:

• Participate in projects and programs to stand up the leave management pillar factoring in new industry trends, or critical developments
• Evaluate physical demands analysis documents in partnership with Health & Safety  
• Review and map leave processes, identifying and supporting rollout of recommendations
• Conducting and leading manager and supervisor training on workflows, processes and expectations
• Participate and ideating in various health and wellness improvement projects
• Participate and execute broader Engagement, Workforce Planning and Talent Strategies within the Business Partnership team

Are you our next People and Culture Generalist – Case Management?

• You have a degree in Business Administration or Human Resources Management, Occupational Health and Safety or related discipline
• You have 3+ years of experience in a position that often interacts with manufacturing and/or warehouse employees, or equivalent education and experience  
• You have comprehensive knowledge of ESA, OHS legislation, provincial regulations, and best practices
• Experience in a Manufacturing and/or Distribution Centre environment is an asset
• Strong computer proficiency, specifically in Microsoft Office Suite
• You have strong interpersonal skills with an upbeat, positive and approachable personality, and a desire and ability to build strong relationships through open and honest conversations, keen observations and a customer-service focused mentality 
• You have working knowledge of human resources functions and procedures, including but not limited to recruitment, performance management, policy development and occupational health and safety 
• You have strong written and verbal English communication skills - including the ability to interpret and explain regulations to others
• Your ability to speak a second language is an asset
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it