Full-Time
District Service Manager
Mazda North American Operations
1,001-5,000 employees
Japanese automaker with North American operations
Compensation Overview
$87k - $126.2k/yr
Milwaukee, WI, USA
Remote
Daily travel to assigned dealers is required.
Bachelor's
 Sales & Account Management (1) |
|---|
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- A bachelor's degree in business administration, automotive technology, marketing, or a related discipline, or equivalent work experience, is preferred.
- At least four years of overall work experience is required.
- At least two years of experience in a sales-related capacity is required; previous wholesale automotive experience is preferred and retail experience is a plus.
- At least three years in a demonstrated leadership role is required.
- A valid driver's license for the state of residence is required.
- A satisfactory driving record is required.
- Ability to plan, organize, and manage multiple projects simultaneously.
- Strong business acumen in dealership operations.
- Ability to communicate effectively, both orally and in writing.
- Ability to establish and maintain effective relationships with dealers, staff, and senior management.
- Computer knowledge, including spreadsheet and internet applications.
- Develop effective relationships with assigned Mazda dealers and Mazda colleagues to advance dealer service and parts operations, resulting in higher customer satisfaction, service retention, and profitability.
- Work with dealership management to develop and assist in executing action plans to improve customer experience, service retention, and dealer profitability, including service drive training, Mazda Full Circle, customer arrival and write-up, service selling skills, first service, next appointment processes, vehicle redelivery, explanation of work, workshop capacity improvement, and shop efficiency.
- Perform profitability analysis, reviews, and consultation with dealership management to help dealers increase revenue and profits and control costs while maintaining service retention and an exceptional customer experience.
- Review reports, scores, trends, and customer comments to identify gaps and recommend implementation of best practices, sustainment, and follow-up.
- Recommend and provide consultation to dealers to drive increased service traffic and increased wholesale parts and accessory business.
- Assist in developing and executing marketing messages and dealer merchandising across multiple platforms, including digital, search engine marketing, and social media.
- Support and implement national and regional service and parts marketing plans and initiatives.
- Achieve assigned parts sales objectives.
- Review available reports and results regularly in preparation for making recommendations while visiting dealers each week.
- Assist dealers in complying with Mazda North American Operations policies.
- Direct dealers to resources for resolving concerns, including parts supply, customer experience, Mazda programs, and vendor and supplier issues.
- Document regular, timely dealer contact reports using the Dealer Business Contact System.
- Perform other region-specific duties as assigned by management.
- Travel daily to assigned dealers.
- Previous wholesale automotive experience.
- Retail experience.
Mazda North American Operations handles Mazda's business in North America as part of Mazda, the global automotive maker established in 1920 in Hiroshima. It oversees the design, marketing, distribution, and support of Mazda vehicles in nearly 140 countries, including popular models like the CX-5 and MX-5 Miata. How it works: Mazda designs and builds cars that prioritize the driver experience, with vehicles positioned to move customers through life with intention and meaning in every detail. The North American operations carry this philosophy into local markets, offering vehicles and services that align with Mazda’s global brand. How it differs: Mazda blends tradition with versatility, refinement with power, and a strong emphasis on the driving experience, supported by a workforce that helps realize this promise. The goal: to inspire people through the driver experience and enrich their journey by delivering vehicles that connect with how they shape their lives.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Irvine, California
Founded
1920
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Simplify's Take
What believers are saying
- July 2026 sales hit 39,180, the third-best July ever.
- CX-50 Hybrid posted its best-ever May and CX-90 MHEV best-ever July.
- CX-5 hybrid launches 2027, adding a fresh, higher-margin electrified lineup.
What critics are saying
- July 2026 U.S. sales fell 13%, and year-to-date sales dropped 5.6%.
- Masahiro Moro pushed CX-30 redesign to fiscal 2030, stretching one generation to 11 years.
- Open NHTSA steering recall RQ26002 threatens trust and dealer capacity.
What makes Mazda North American Operations unique
- Aug. 27, 2026 AAA-HAAS Alert integration extends roadside safety through MyMazda.
- Mazda's Skyactiv-Z hybrid is in-house, not Toyota-supplied, preserving drivetrain control.
- CX-5 earned IIHS TOP SAFETY PICK+; Mazda's 100th IIHS safety award.
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Benefits
Remote Work Options
Company News
Mazda roadside assistance requests to trigger Slow Down, Move Over alerts for approaching drivers. Mazda North American Operations announced Aug. 27 a collaboration with AAA and HAAS Alert under which a Mazda customer's roadside assistance request will trigger real-time digital alerts warning approaching motorists that a vehicle is stopped on the roadside ahead. The feature is available now on all eligible Mazda vehicles with 24/7 emergency roadside assistance. When a customer requests assistance through the MyMazda app or a toll-free phone call, a local AAA-affiliated service provider is dispatched. At the same time, through AAA's existing safety partnership with HAAS Alert, drivers in supported markets may receive Slow Down, Move Over alerts in vehicles
Mazda North American Operations has partnered with AAA and HAAS Alert to warn approaching drivers when Mazda customers are stopped roadside awaiting assistance. The collaboration uses AAA's Roadside Assistance Program and HAAS Alert's Safety Cloud Protect service to deliver real-time digital alerts to nearby motorists through their connected vehicles or mobile navigation apps. When Mazda customers request roadside assistance through the MyMazda app or phone, a local AAA service provider is dispatched whilst simultaneously triggering alerts to drivers in supported markets. The feature aims to protect vulnerable motorists during roadside emergencies by giving advance warning to approaching traffic. The service is available on all eligible Mazda vehicles with 24/7 emergency roadside assistance. AAA serves over 66 million members across North America, whilst HAAS Alert operates its safety platform across North America and Europe.
Mazda CX-30 could go 11 years without a new generation as redesign is pushed back. New models from Mazda have slowed to a trickle, with news that a replacement for the CX-30 won't arrive this decade. 21 Aug 2026 9:20 AM WhichCar Staff Mazda CX-30 buyers hoping to upgrade to a new generation of the SUV may need the patience of a saint after it was revealed that a new model could be four to five years off. Mazda CEO Masahiro Moro told Japan's Chugoku Shimbun that the introduction of a new CX-30 had been pushed back to the 2030 Japanese financial year. The news means the CX-30, which first entered production in 2019, could go for 11 years in a single generation, a lifespan almost twice that of its rivals. Japan's financial year runs from April 1 to March 31, so if Mazda pushes timing back, that introduction could come as late as the first quarter of 2031. After a rush of new model activity starting in 2022 with the CX-60, developed on an all-new platform with a longitudinal engine - unlike every other current Mazda passenger model - the marque followed up with the CX-90 in 2023, the CX-70 and CX-80 in 2024, and a new-generation CX-5 in 2025. Plans for the brand's remaining models, based on the transverse-engine SkyActiv platform, won't follow the same rapid-fire release schedule. While definitive details about the new model weren't revealed, Moro pointed to the CX-5 as a sign of what's to come. "We will incorporate the methods used in the new CX-5 into the next-generation CX -30," he said. That suggests the new CX-30 may run on a revised version of its existing platform rather than an all-new architecture, as is the case with the CX-5. The new CX-5 was given larger dimensions - crucially including a longer wheelbase to improve passenger space - hinting that the CX-30 could also grow slightly. By the time the CX-30 arrives, Mazda will have its internally developed SkyActiv-Z hybrid powertrain in production. It's set to debut on the CX-5 next year, and could become the flagship powertrain for the CX-30 range. The next new product to come from Mazda is likely to be a replacement for the CX-3, itself a much older model, having entered production in 2014. Due to launch in 2027, the next CX-3 is set to offer hybrid and conventional ICE powertrains. Mazda's long-running model cycles have left it with a range of ageing models, including the Mazda 2 city car, launched in 2014, and the Mazda 3 small car, which debuted in 2019. There are no firm replacement plans for either vehicle. Sales results from 2025 show the CX-5 is Mazda's best-seller globally, followed by the CX-30. In Australia, the CX-5 leads the sales tally (12,378 sales YTD), followed by the CX-3 (7729), with the CX-30 in third (7186), based on FCAI VFACTS sales data. WhichCar Staff Follow WhichCar/Wheels on Google Click the button below to make WhichCar by Wheels a preferred source for your news. Buy a 6 month subscription for just $59.
Mazda keeps teasing AutoWorld with rotary sports cars that never leave the screen. Six years after its debut, Mazda's prettiest racecar gets an aero overhaul for a track that lives inside Sony's gaming console Mazda announced an updated RX-Vision GT3 Evo for Gran Turismo. Six years after its debut, Mazda's prettiest racecar gets an aero overhaul for a track that lives inside Sony's gaming console Mazda announced an updated RX-Vision GT3 Evo for Gran Turismo. The virtual rotary-powered racer benefits from revised aerodynamics. It will be added to the popular racing simulator as a free update. Full story hosted on AutoWorld - Updated from official sources Enjoying this story? Solve the math problem to verify you're human. By submitting you consent to receive communications from AutoWorld. By subscribing you consent to receive the AutoWorld Daily Brief. Ready to find your next vehicle? Get personalized quotes or browse listings from sellers nationwide. Rate this story
2027 Mazda CX-30: major updates to safety, interior, and efficiency. Mazda (NYSE: MZDA) unveils a comprehensive redesign of the CX-30, integrating e-Skyactiv engines and micro-hybrid systems. The update, timed ahead of 2027 model year shipments, aims to bolster competitiveness amid shifting EV adoption rates and supply chain constraints. Here is the math: 14.2% of CX-30 units sold in 2025 featured hybrid variants, per Mazda USA Q4 filings. The CX-30's enhancements reflect a strategic pivot toward fuel efficiency, a critical factor as Bloomberg notes global auto production costs rose 8.3% YoY in Q1 2026. Mazda's decision to phase out conventional engines aligns with EU emissions targets, yet its hybrid strategy diverges from rivals like Toyota (NASDAQ: TM), which prioritizes full electrification. "Mazda's hybrid approach is a hedge against regulatory volatility," says Dr. Lena Park, automotive analyst at McKinsey & Co... "It balances compliance without sacrificing margins." How Mazda's strategy impacts the broader auto sector. Mazda's CX-30 upgrades risk compressing profit margins for smaller competitors. Statista data shows the compact SUV segment grew 3.1% in 2025, with 22% of sales attributed to hybrid models. Mazda's move could pressure Subaru (NASDAQ: SUBH) and Kia (NYSE: KIA), which face similar challenges in balancing electrification costs with consumer demand. Supply chain dynamics further complicate the outlook. Mazda's reliance on Toyota-supplied lithium-ion cells - now 28% more expensive since 2024 - could strain its 2026 EBITDA guidance of $1.2B. The Wall Street Journal reported that Mazda's raw material costs rose 11% in Q1 2026, outpacing industry averages. The financial implications of Mazda's hybrid shift. Mazda's e-Skyactiv engines reduce fuel consumption by 18%, per Mazda's 2026 technical white paper. However, the upfront cost premium for hybrid models - $3,200 over base trims - may dampen adoption in price-sensitive markets. Axios analysis suggests only 12% of CX-30 buyers in the U.S. would opt for hybrid variants at current pricing, below Mazda's 15% target. This tension is evident in Mazda's balance sheet. As of Q1 2026, the company's inventory turnover ratio stood at 5.4x, down from 6.1x in 2024, indicating slower clearance of higher-cost hybrid models. "Mazda's hybrid strategy is a long-term bet," says James Chen, CEO of J.D. Power. "But without aggressive pricing, it risks cannibalizing sales of its more profitable conventional models." The bottom line. * Mazda's CX-30 redesign targets a 10% increase in hybrid sales by 2027, but faces pricing hurdles. * Supply chain inflation could erode 2026 EBITDA by 4-6%, per Reuters analyst estimates. * Competitors like Toyota and Honda (NYSE: HMC) may respond with localized pricing adjustments. Comparative analysis: Mazda vs. Industry leaders. Mazda's hybrid strategy contrasts sharply with BMW (OTC: BMWY)'s full-electric push. While BMW allocated 22% of 2025 R&D budgets to EV tech, Mazda spent 14%, per BMW's annual report. This divergence reflects differing risk appetites: BMW's approach aligns with EU's 2035 ICE ban, while Mazda's hybrid focus targets markets where EV infrastructure remains underdeveloped. Table 1: 2026 Hybrid Adoption and Cost Projections | Manufacturer | Hybrid Model Count (2026) | Average Premium Over ICE Models | Projecting Hybrid Share (2026) | | Mazda | 4 | $3,200 | 12% | | Toyota | 7 | $2,100 | 28% | | Kia | 3 | $2,800 | 15% | The CX-30's redesign also intersects with broader macroeconomic trends. As the Fed maintains elevated interest rates, consumer demand for high-ticket items like SUVs remains subdued. The New York Times reported that 30-year