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Full-Time

Sales Operations Analyst

SE Center of Excellence, Coe

Updated on 10/8/2024

Pure Storage

Pure Storage

5,001-10,000 employees

Provides advanced data storage solutions

Enterprise Software
Data & Analytics

Compensation Overview

$130k - $196kAnnually

+ Incentive Pay + Equity

Mid

Santa Clara, CA, USA + 2 more

More locations: Chicago, IL, USA | Lehi, UT, USA

Salary ranges provided for Santa Clara, CA and Chicago, IL.

Category
Customer Success Management
Inside Sales
Sales & Account Management
Required Skills
Sales
Communications
Management
Salesforce
Customer Service
Data Analysis
Requirements
  • 3-5 years of sales operations, business operations, and/or management consulting experience
  • Bachelor’s degree in the quantitative field from an accredited university
  • Strong analytical and data management skills with experience working in Salesforce or similar CRM platforms
  • Familiarity with ServiceNow or similar case management systems
  • Experience with project management tools such as JIRA, and proficiency with reporting and analytics platforms like Anaplan or Tableau is a plus
  • Proven ability to work cross-functionally and influence multiple stakeholders, including SE Leadership and Customer Service teams.
  • Strong organizational skills with attention to detail and an ability to prioritize competing tasks in a fast-paced environment.
  • Excellent communication skills, both verbal and written, with a demonstrated ability to present data-driven insights to senior management.
  • A good track record with process ideation, implementation, and modification with strong foresight, and attention to detail for the identification of upstream, and downstream effects of process changes.
Responsibilities
  • Support the SE Center of Excellence: Streamline the lifecycle management process for ASEs around key tasks such as renewals technical validation, feature adoption, and install base mining.
  • Reporting & Data Analytics: Develop, maintain, and improve reporting dashboards that track key performance indicators (KPIs) for CoE initiatives. Provide actionable insights to the CoE and SE leadership teams to drive better decision-making.
  • Operational Efficiency: Identify inefficiencies in current processes and recommend improvements to enhance SE productivity. Automate routine tasks where possible and support the team in implementing new systems or tools.
  • Cross-functional Collaboration: Work closely with other departments (e.g., Renewals, CX, Product, and SFDC) to coordinate lifecycle management activities ensuring seamless execution and communication.
  • Project Management: Lead and support key projects within the CoE, such as expanding feature adoption, managing end-to-end professional services engagements, and driving portfolio growth through upsell and cross-sell initiatives.
  • Process Documentation: Develop and maintain clear documentation on new processes and tools to ensure smooth onboarding and operations within the CoE. Assist in the creation of training materials for ASEs and other stakeholders.
  • Enablement & Communications: Assist in the development and execution of enablement strategies, ensuring that ASEs and other stakeholders are properly trained on new processes and tools. Manage internal communication channels to ensure that updates, insights, and new processes are effectively communicated across the organization.

Pure Storage specializes in data storage solutions, providing businesses with advanced technologies to manage and protect their data. The company offers a range of products, including all-flash storage arrays that utilize flash memory for faster data access compared to traditional hard drives. Additionally, Pure Storage has a subscription service called Evergreen One, which ensures clients receive continuous updates and maintenance for their storage systems without needing to replace hardware. This approach allows businesses to keep their technology current and efficient. Pure Storage differentiates itself from competitors by focusing on sustainability and innovation in its offerings. The company's goal is to deliver efficient and environmentally friendly data storage solutions that meet the diverse needs of clients across various industries.

Company Stage

IPO

Total Funding

$956.2M

Headquarters

Santa Clara, California

Founded

2009

Growth & Insights
Headcount

6 month growth

4%

1 year growth

8%

2 year growth

23%
Simplify Jobs

Simplify's Take

What believers are saying

  • Pure Storage's continuous innovation, such as AI-enabled enterprise storage and policy-based fleet management, positions it as a leader in the evolving data storage landscape.
  • Strategic investments in AI technologies, like the partnership with LandingAI, enhance Pure Storage's capabilities and market appeal.
  • The company's strong focus on disaster recovery and cyber resilience, as demonstrated by its work with the City of New Orleans, adds significant value for clients concerned with data protection.

What critics are saying

  • The rapid pace of technological change in the data storage industry requires Pure Storage to continuously innovate to stay competitive.
  • Dependence on hardware sales could be a vulnerability if market trends shift more towards software and cloud-based solutions.

What makes Pure Storage unique

  • Pure Storage's all-flash storage arrays offer superior speed and performance compared to traditional hard drives, setting them apart in the data storage market.
  • The Evergreen One subscription service ensures clients always have the latest technology without hardware replacements, providing a unique value proposition.
  • Pure Storage's focus on sustainability and environmentally friendly solutions differentiates it from competitors who may not prioritize green initiatives.

Benefits

Insurance, Health & Wellness - Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Gym / Wellness Reimbursement, Health Insurance, Health Savings Account (HSA), Life Insurance, Maternity Leave, PTO (Vacation / Personal Days), Paternity Leave, Vision Insurance

Home - Business Travel Insurance, Immigration Assistance, Phone Bill Reimbursement, Remote Work

Financial & Retirement - 401k 100% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA)