Senior Analyst

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Reporting to the Senior Manager, Revenue Operations - Sales Systems, this position is responsible for supporting a variety of sales and services related programs, processes, and initiatives across North America, Europe, and Asia Pacific. You will work cross-functionally with multiple departments and teams including Sales, Account Management, Onboarding, Enablement, Marketing, Support, Finance, and Product to support the roll-out and continued optimization of internal technical solutions. You will make recommendations regarding the Restaurant Sales & Service (RSS) systems and the related processes and training associated with them. 

The ideal candidate will quickly navigate the roles, reporting, and reality of how the RSS organization operates. You will use this insight to maintain and improve tools and processes to drive efficiency across the organization. This role requires excellent communication, project management, data analysis, and strategic planning skills. Salesforce Lightning expertise required. Candidates should have a passion for enabling high levels of productivity through process efficiency and technical implementation. 

In this role, you will:

• Achieve and maintain subject matter expert status on RSS SFDC processes and tools

• Drive adoption and optimization of internal processes and tools across roles

• Represent the team in cross-functional projects and initiatives. Act as an RSS process subject matter expert and bring fresh ideas to drive efficiency in processes across the organization.

• Communicate upwards and to peers on project strategy, status, expectations, deadlines, and results

• Collect feedback and handle flow of inbound requests for process and system enhancement requests; act as a consultant on best practices for the most efficient use of our data and tools

• Be accountable for SFDC data quality & accessibility, dashboard report creation and upkeep, as well as end user support and resource/documentation management

• Gather requirements from and prepare & present data analysis/process enhancement recommendations to audiences ranging from field sales members to senior leadership

Please apply if you have:

• The ability to learn quickly and absorb detailed technical and business processes

• The ability to speak the SFDC language to communicate effectively with technical teams and counterparts

• The natural curiosity to ask “why” and “what if” in the spirit of ongoing enhancements

• A proven track record of successfully working and partnering across multiple functions

• High energy, contagious enthusiasm, and the willingness to take on tough projects and be a peer leader in order to support growth

• Strong verbal and written communication skills, including detailing business processes, use cases, and business requirements

• The ability to effectively collate and visualize data through Salesforce reports and dashboard

• Self-motivation and the ability to perform well under pressure and against bold deadlines, with minimal oversight from leadership

• Excellent business liaison skills and the ability to digest system complexities and articulate to business users in concise and simple language

• Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP (equivalent Google Sheets experience preferred)

• 3+ years of experience in a sales, support, or operations role

• 2+ years using data to make recommendations

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• 5 weeks paid vacation

• Private health & dental insurance

• Income protection and life assurance

• Employee Assistance Program - including 24/7 GP & free legal advice

• Pension plan contributions

• Discounted gym membership

• Bike2Work

• Season ticket loan

• Social events & Thursday happy hours

• Free lunch 2 days per week

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI - BB1