Service Transition Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

We are seeking a dynamic and detail-oriented Service Transition Manager to join our IT Services team. The successful candidate will lead the transition of new or changed IT services from project delivery into operational support, ensuring a seamless and efficient handover to the support teams. As a Service Transition Manager, you will play a crucial role in ensuring that services are delivered in line with agreed expectations and are operationally ready.

Key Responsibilities:

• Transition Planning and Support: Collaborate with project managers and stakeholders to define transition deliverables, timelines, and responsibilities.

• Change Management: Oversee and manage the change control process, ensuring that all changes are assessed, approved, and implemented with minimal disruption to IT services. Coordinate with relevant teams to ensure that changes are communicated effectively.

• Service Design and Implementation: Participate in the design and implementation of IT services, ensuring that service design packages are complete and accurately documented. Work closely with service design teams to ensure that operational requirements are met.

• Risk Management: Identify potential risks and issues related to service transition and develop mitigation strategies. Conduct impact assessments and ensure that contingency plans are in place to handle any disruptions.

• Stakeholder Engagement: Serve as the primary point of contact for all service transition activities, maintaining effective communication with stakeholders, including project teams, service owners, and operational support teams.

• Knowledge Transfer: Ensure that all relevant documentation, training, and knowledge transfer activities are completed prior to service go-live. Facilitate knowledge-sharing sessions and workshops to equip support teams with the necessary skills and information.

• Service Acceptance: Define and agree on service acceptance criteria with stakeholders. Conduct service acceptance testing to ensure that services meet quality standards and are fit for purpose.

• Continuous Improvement: Monitor and review service transition processes, identifying areas for improvement and implementing best practices. Contribute to the development of service transition policies and procedures.

• Governance:​

• Accountability for process compliance oversight.

• Designing and/or maintaining process related documentation and training materials.

• Designing and delivering training programs.

• Maintaining thorough documentation of all process activities.

• Tracking and reporting key performance indicators (KPIs) to measure process efficiency and effectiveness.

• Developing and executing comprehensive testing plans to validate process functionality and efficacy.

Education:

• Bachelor's degree in Information Technology, Business Administration, or a related field

Minimum Requirements:

• 8+ years' experience in IT service management

• Proven experience in IT service management, with a strong understanding of ITIL framework and service transition processes

• Excellent project management skills with the ability to manage multiple priorities and deliver results within deadlines

• Strong analytical and problem-solving skills with a keen eye for detail

• Ability to identifying potential issues and develop solutions to overcome challenges

• Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels

• Proficiency in using ITSM tools and software for managing service transitions

Additional Qualifications:

• Certification in ITIL (preferably ITIL Practitioner or Intermediate) is highly desirable

• Experience with ServiceNow and PlanView

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!