Senior Product Manager – Trust by Design

Description

Devices & Services Trust, Privacy and Accessibility (DSTPA) organization is responsible for maintaining and raising the trust bar for Amazon customers across a diverse set of 30+ Devices and Services. We offer horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We also build customer-facing capabilities that provide customers with control and transparency while reducing trust risks, and enable partner teams to innovate with appropriate guardrails for content moderation, privacy, promises, accessibility, fairness, and trust.

Within TPA, the Trust by Design team is responsible for defining, maintaining, and raising the bar with respect to trust, privacy, and accessibility across D&S products. As a horizontal team, we are accountable for trust outcomes while working cross-functionally both within D&S and Amazon, including with Legal, PR, Policy, engineering, UX, and business partners. We are the proactive pre-intake trust partner – shaping how products are built, not just whether they pass a review.

We are looking for an experienced Sr. Product Manager, Technical who can drive technical product strategy for privacy and trust across D&S and Amazon. This role navigates complex and novel customer trust scenarios independently - translating regulatory, policy, and architectural ambiguity into clear, actionable product/engineering requirements - and influences cross-functional stakeholders to deliver innovative solutions that balance customer trust, user experience, and business objectives across our global customer base.

Key job responsibilities
In this role, you will work directly with product teams, engineering, legal, and operational stakeholders to define trust requirements via expertly crafted working backwards documents and business requirements that can be translated into product and engineering deliverables. You will lead Trust by Design reviews end-to-end — from risk identification through requirement definition, stakeholder alignment, and verified remediation — owning the outcome, not just the output.

This role requires the ability to work in a collaborative, analytical, and fast-paced environment and must be comfortable interacting with highly technical cross-functional teams. The candidate must have strong business judgment, dive deep into data, have strong writing skills, and be comfortable leading executive-level reviews.

The best candidates will have a deep understanding of how technical product decisions impact customer trust, demonstrated experience defining trust approaches from zero to one in ambiguous environments, and a track record of impact measured in strategic outcomes - regulatory risk mitigated, product architecture changed, or trust standards or governance frameworks adopted org-wide.

A day in the life
In this role, no two days are the same - and that’s by design. You’ll spend a good part of your time engaging with a wide range of cross-functional partners across engineering, legal, policy, risk, science, UX, and other product teams to gather insights, clarify trust requirements, and uncover both issues and opportunities.

You’ll participate in frequent brainstorming sessions to shape new ideas, solve complex trust problems, and design fixes that address not just immediate needs, but also set us up for long-term success.

Staying connected is key: you’ll attend cross-org syncs to stay informed on evolving strategies and dependencies, while also representing your work in key forums.

You’ll help drive the D&S product teams forward by scheduling trust forums, writing opinion papers to discuss Hotly Debated Topics within the product or CX to senior leaders and ensuring what we build is responsible, innovative, and aligned with our broader vision of trust and customer impact.

About the team
Trust Review & Incident Management (TRIM) is a horizontal organization within Trust, Privacy, and Accessibility (TPA) responsible for building technologies, programs, and services at Amazon scale that instill customer trust, create mechanisms to attain ever-evolving regulatory objectives, and ensure our partners can meet their trust obligations without disruption.

Trust by Design (TbD) provides expert guidance for both paved paths and novel cases to enable trustworthy experiences across Devices & Services.

As a Sr. PMT, you'll drive technical product strategy for trust readiness and privacy compliance with quality and growing scope, own initiatives across D&S product launches, and contribute to team culture through mentorship and knowledge sharing.

Basic Qualifications

- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Knowledge of consumer product compliance processes and regulations
- Experience defining requirements and using data and metrics to draw business insights

Preferred Qualifications

- Experience in building and driving adoption of new tools
- MBA
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.