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Full-Time

Customer Success Manager

Majors

Confirmed live in the last 24 hours

Klaviyo

Klaviyo

1,001-5,000 employees

Marketing automation platform with advanced segmentation

Consumer Software

Compensation Overview

$76k - $114kAnnually

Junior

Denver, CO, USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Communications
Salesforce
Marketing
Requirements
  • 2+ years of account management experience
  • Excellent program management skills
  • Excellent communication skills
  • Experience managing customer relationships through Salesforce, Gainsight or similar CRMs
  • Experience using email marketing platforms and E-Commerce platform
Responsibilities
  • Establish as the trusted advisor for 40+ MidMarket and High Value Klaviyo customers
  • Strategically consult with customers to increase email revenue through Klaviyo platform
  • Use creative problem solving to help customers reach business goals
  • Build strong relationships with customers to drive executive stakeholder alignment
  • Communicate thoughtfully to provide answers to technical and non-technical end users
  • Ensure customer sentiment is strong and lead cross-functional efforts to solve for the customer
  • Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion

Klaviyo offers a vibrant culture centered around continuous learning and innovation, making it a prime workplace for those passionate about leveraging technology to drive marketing success. As a leader in personalized marketing automation, it presents unique opportunities for professional growth through its use of advanced segmentation and AI-driven optimization. The myriad of technical integrations and tools available in the platform further empowers employees to develop and refine cutting-edge solutions in the dynamic field of digital marketing.

Company Stage

IPO

Total Funding

$1.5B

Headquarters

Boston, Massachusetts

Founded

2012

Growth & Insights
Headcount

6 month growth

9%

1 year growth

34%

2 year growth

44%