Product Manager

About Justworks

Justworks is leveling the playing field for all small businesses. We handle the nitty-gritty of payroll, benefits, compliance, and HR, so our customers have more time to learn, grow, and seek something worthwhile. Today, Justworks offices in New York, Toronto, London, Tampa and Mexico City serve more than 12,000 businesses and 200,000 workers around the globe. 

Our mission is to help entrepreneurs and businesses grow with confidence. This means our customers are at the center of everything we do, and working at Justworks is an opportunity to obsess over creating and delivering value that helps millions achieve their dreams.

We’re united by shared goals and motivations, best summed up in our company values, which are reflected in our products and our team.

About the Team / Product at Justworks

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value. 

By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide.

We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business. As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments).  That will require you to have a keen intuition for customer needs, risk management, and commercialization.  Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience.  You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights. 

About the Role / What You’ll Work On

The Lifecycle Mission Team is responsible for underpinning the end-to-end experience of Justworks’ customers—ensuring that every interaction, from shopping to graduation, is frictionless, straightforward, and deeply trustworthy. We build and scale systems that handle our increasing set of customers and their growing needs across increasingly stratified workforces. We succeed when our customers utilize the right mix of Justworks products for their individual needs, receive best-in-class support to enable customers to run their business confidently, and provide comprehensive tools to manage their workforce.

As a Product Manager at Justworks, you’ll spend the majority of your time executing against well-defined problem sets. You’ll be in high learning mode, obsessing over the needs of our customers, soaking up how the Justworks Product team conducts its work and be expected to execute on all the basic skills of product management with active coaching from your manager. As you gain a richer understanding of our customers and business model,  you’ll be involved in increasingly complicated bodies of work.

Your Success Profile

Responsibilities

• Ensure timely delivery of assigned work and ship to the highest standard of quality. 
• Demonstrate ownership for the products you build and understand their impact through direct customer feedback.
• Actively hone your knowledge of the PDLC, from discovery through delivery and iteration.
• Develop user-centered insights across personas on our platform through research, testing and interviews and synthesize findings into clear, actionable problem statements.
• Build strong relationships across teams by demonstrating curiosity, empathy, and a commitment to customer-centered partnership.
• Drive customer-focused solutions for administrators and employees that enhance their experience while improving operational efficiencies for Sales and Customer Success.
• Contribute to team problem-solving and actively support or facilitate team processes and ceremonies.
• Investigate and prioritize issues/bugs and develop technical knowledge with guidance from engineering partners.
• Take on opportunities beyond core responsibilities to support product strategy and drive impact.

How You Will Do Your Work

As a Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.
• Business insight - applying knowledge of business and the marketplace to advance the organization’s goals.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” 

Qualifications

• Minimum of 2 years of product management experience in a modern technology business.
• A complete understanding of the craft of product management and strong curiosity to level-up your functional skill set. 
• A strong commitment to problem-solving, you are capable of breaking down complex problems for team execution against business needs.
• A willingness to deeply understand the fundamentals of our business model and prioritize your own education and development through interviews with coworkers, customers and prospects. 
• Deep user empathy and a high bar for user experience.
• Excellent persuasion and advocacy skills, using clear frameworks, story-telling and first-principles reasoning.
• Prior experience working in a highly regulated domain (e.g. fintech or healthcare) is a plus.

The base wage range for this position based in our New York City Office is targeted at $127,000.00 to $142,500.00 per year.