Salary: $60-80k USD + equity + benefits

US 

About Us

We’re building software to help public servants in county governments save time and money by using AI to streamline the processing of real estate sales. 

The Role

This is a fully remote full-time opportunity to join a growing government technology company. We’re looking for a teammate who can work with customers early in the post-sale process, develop a project plan for a successful, on-time, on-budget launch, and lead conversations with client and vendor stakeholders to an efficient implementation of the Just Appraised SaaS platform. The Launch Project Manager (LPM) is responsible for the Kickoff Process, working with customers to satisfy all IT, vendor, and deed requirements to begin the Launch Phase of a project. During the Launch Phase, the LPM is responsible for ensuring the project is advancing on-time and within scope, removing blockers when surfaced. This role will also be responsible for developing, coordinating, and delivering the Just Appraised product training to end users.

Responsibilities:

• Oversee the project execution of Just Appraised product solution implementations.
• Responsible for the project kick-off phase, guiding the customer to meet all technical requirements for the project to enter the launch phase. 
• Acting as a point of escalation for the customer while going through the launch phase.
• Monitor project progression from kickoff through go-live, ensuring activities are flowing smoothly, without blockers.
• Ensure customer success by communicating key deliverables, timelines to facilitate launches in a timely manner.
• Works directly with internal cross-functional teams to ensure projects have all required resources to succeed.
• Works with technical resource teams to refine and prioritize tasks and user stories.
• Able to identify new scope, document and discuss SOWs and change orders. 
• Ability to navigate difficult conversations regarding new scope or product features to balance on-time launch priorities against client workflow requirements.
• Prepare and lead client presentations using video conferencing. 

Note: We are a fully remote team

What We Value:

• Attention to detail and exceptionally strong project management skills
• Extremely organized with strong time management and prioritization skills
• Self-motivated, high energy, results oriented contributor who thrives in a fast-paced setting
• Proven track record managing several projects simultaneously across multiple functional and remote teams
• Excellent written and verbal communication skills
• Ability to work effectively in teams of technical and highly non-technical individuals
• Critical thinking skills to understand how to translate customer needs into technical decisions
• Skill and comfort working in a rapidly changing environment with dynamic objectives
• Experience presenting to clients using video conferencing tools
• Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision
• Patience and empathy for non-technical customers

Required Skills

• 3+ years of project management experience
• Experience in a client-facing role
• Experience working in an agile team environment
• Experienced in developing and delivering training to non-technical end-users
• Understanding of Statement of Work (SOW) objectives
• Ability to build rapport and relationships quickly and develop trust with others
• Able to provide inventive, but measurable, solutions for client challenges
• Customer Training Experience 
• Experience using tools such as Slack, JIRA, Trello and Confluence successfully for collaboration, execution and knowledge sharing across teams
• Highly motivated and assertive self-starter
• Experienced with hands-on implementation and results measurement
• Able to work with minimal supervision while maintaining focus and productivity
• Time management and problem solving skills
• Able to quickly adapt to new situations
• Exemplary communication skills (persuasive written, compelling verbal)
• Focused on results and detail oriented

Nice to Have:

• Technical understanding of data and file exchange processes, APIs and web services
• Passion for the public sector

Our Culture

We are passionate about building a diverse and inclusive environment. We are looking for teammates who care about encouraging different points of view, engaging in healthy debate, and want to work on the hard skills of practicing inclusion on a daily basis.