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Customer Care & Product Specialist
Confirmed live in the last 24 hours
Brighton, UK
Experience Level
  • We're looking for team players who are up for a challenge; who want to work in a start-up environment and who get what great customer experience is. We need people who thrive on working as part of a team - you'll be part of a team of Product Specialists, but more importantly part of the wider team of surveyors, mechanical designers and engineers. All trying to ensure we can install renewable tech as efficiently and effectively as possible with limited inconvenience to our customers
  • You'll also need to be a great communicator - you'll be liaising with wider team members about all aspects of the customers journey. You'll be using multiple systems and tools to make sure we get results and your problem-solving skills will be called upon
  • Empathy - our field based team face challenges such as traffic and bad weather; customers with busy lives don't want to be sat in waiting all day for their appointment - your understanding of their situations will help you make the right decisions
  • Adaptable - this is a new role and it will grow and move into areas that we haven't yet imagined. It's important that you're up for new challenges and able to take on new tasks as the job develops. The energy industry is complicated and so prior energy experience would give you a great head start
Octopus Energy

501-1,000 employees

Cloud-based renewable energy service
Company Overview
Octopus Energy is on a mission to transform energy globally, faster and cheaper than anyone imagined. They are are relentless in driving the smart grid technologies that'll deliver cheaper green electricity to fuel our homes, businesses, cars and heating.