If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Vice President of Revenue Operations is a key leadership role responsible for overseeing and optimizing the processes, workforce management, systems, and strategies that drive the company’s revenue growth with direct oversight of Inside Sales while supporting and working collaboratively with outside sales, stakeholdersand marketing. This role is responsible for aligning inside sales, marketing, member success, and finance functions to ensure seamless revenue generation, increased case conversion, forecasting pipeline, and execution. The VP of Revenue Operations will play a strategic role in driving operational efficiency, improving scalability, and ensuring data-driven decision-making across the organization and specifically with Inside Sales execution.

Enhance processes, reporting and systems to support the sales operations, special programs and settlement solutions teams to drive their day-to-day productivity and create operational efficiencies.

Develop and implement comprehensive revenue strategies in collaboration with outside sales, marketing, and finance teams to ensure consistent growth.

Provide the right tools and resources to drive best outcomes.

Maintain high levels of performance for sales operations metrics including call answer rate, call quality, Referral turnaround time, data accuracy to ensure optimum performance.

Measure team productivity through reporting and scorecards.

Oversee workloads and adjust resources accordingly based on new business and referral inventory.

complex case/benefit review

Create a motivational environment to meet and exceed all targeted business objectives. Promote Sales incentives, contestsand recognition driving additional revenue.

Alert senior leadershipof critical incidents that could impact our work or relationship with client clients.

Oversee complex claims, issues with state/ federal benefitsand referrals involving Trusts.

Continuous learning to best support questions, overcoming settlement barriers, and any knowledge gaps.

Assists with the day-to-day activities of the Sales Operations employees by planning work schedules to cover business hours, including weekends to meet business needs and quality metrics with phones calls, emails, work queues et. al.

Review audit template, audit cadence and feedback loop for case handling improvement and team performance. Evaluate possibility of integrating Dynamics and Gong audits.

Ensure alignment between sales, marketing, and customer success teams to optimize the entire customer lifecycle from lead generation to renewal and upsell.

Collaborate with product, finance, and operations teams to streamline processes and ensure data integrity.

Oversee and manage the day-to-day operations of the revenue operations team, including sales operations and special programs.

Develop and maintain systems for tracking revenue performance and key KPIs.

Continuously evaluate and improve processes to enhance efficiency, scalability, and revenue effectiveness.

Oversee the implementation and optimization of CRM systems, sales enablement tools, marketing automation platforms, and other revenue-related technologies.

Ensure that tools and technologies support a seamless and efficient revenue cycle.

Lead, mentor, and develop the revenue operations team to ensure strong performance and professional growth.Evaluate inside sales Linked-In courses to improve our conversations.

Foster a collaborative, high-performance culture that supports the company’s goals.

Identify opportunities for process improvement and automation in sales, marketing, and customer success operations.

Implement strategies to streamline workflows and enhance the efficiency of revenue-generating functions.

30-40%% Travel expected depending on location

Key skills/experience qualifications for the role:

Bachelor’s degree in business administration, finance, or relevant claims or workers compensation experience
10+ years of experience in revenue operations, sales operations, or a similar leadership role. Experience in insurance, claims, and or settlements not required but a plus
Proven track record of driving revenue growth and operational efficiency in a high-growth environment.
Strong understanding of CRM systems, sales enablement tools, marketing automation, and data analytics platforms.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work cross-functionally and influence at all levels of the organization

The estimated salary range for this position is $165,000USD to $180,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

VP – Revenue Operations

Webster Bank

Compensation Overview