Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Web Presence & Platform (WPP) team at Stripe is a group of interactive designers, front-end specialists, strategists, platform engineers, and every skill set in-between. We design and build what is, for many, their first impression of Stripe. We want to make every pixel count, we want it to be enthralling, and we want to help other Stripes seamlessly benefit from our systematic work. 

What you’ll do

• The manager of Production is responsible for the project management of the design, build, and iteration of stripe.com’s UX and technical infrastructure.
• Lead a team of producers who are critical to the success of the team from week to week, and who drive the roadmap of stripe.com from month to month.
• Project and program management of the experiences we design, and the content platform we build.
• You will run traffic management and inbound allocation, drive scoping and estimation, and help unblock team members—either individually or by creating efficient processes.
• You’ll also communicate with our partners to outline our commitments, and update them often on how they’re going.
• Drive many of the strategic roadmaps that the team itself initiates, working with the Head of Web Presence and your team of producers on a shared vision for stripe.com.
• Refine our proposals for our information architecture, use metrics to articulate hypotheses about how to improve our UX or drive conversion, help plan CMS migrations, and many other initiatives that you identify as high-leverage improvements we should be designing and building.
• You will help ensure that our various projects each contribute to a fantastic stripe.com experience for our visitors.
• This is a specialist role requiring the expertise of having run high-profile content-driven websites at scale, and we’re looking forward to learning from you—as well as ensuring you too have a supportive environment in which you can grow.

Responsibilities

• Work within the WPP team to project manage the development and expansion of our design systems and content platform infrastructure
• Work equally closely with content writers, designers, creative technologists, and infrastructure engineers
• Create project plans and timelines, web product roadmaps and proposals, IA wireframes, and status communications
• Work with other web specialists and managers on team-wide initiatives, like recruiting and building community
• Help the team influence strategic decisions across all the corners of our web presence
• Often work on ambiguous, loose concepts, and sometimes on narrowly defined, tactical deliverables

Who you are

• Significant expertise as an Interactive Producer, specifically on high-profile website programs at scale (for example, CMS-driven websites for international brands with global TV campaigns)
• Domain knowledge of web design, web development, content management, and strategic web marketing needs (e.g. SEO and attribution tracking)
• Expertise in the design and implementation of processes to manage multi-disciplinary web teams
• Demonstrable excellence in written and verbal communication
• Proven ability to use qualitative and quantitative research methods to drive web strategy proposals
• Experience balancing the running of day-to-day operations for cross-functional teams, with the production of your own proposals that help shape the team’s roadmap month-to-month
• A zeal for working with teams to craft digital experiences, using the web as a storytelling medium

Preferred qualifications

• Can reduce complex problems down into pithy stories or story arcs
• Have experience crafting editorial calendars for marketing websites, or developer-focused online experiences
• Keep pushing your work until every detail is covered
• Are skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work
• Are an expert in web project management with an understanding of web development technologies
• Have experience applying story arcs and editorial calendars to CMS-driven websites—and moreover, know how to balance maintainability with adaptability
• Love working with web designers and engineers to help them learn and grow—and have them help you learn and grow
• Have experience leading a remote design team