Day-to-day responsibilities include:

• Own strategic partnerships with clients, acting as the primary point of contact
• Proactively identify customer performance improvement opportunities leveraging robust data
• Foster collaboration between similar clients in-network, sharing success stories and identifying opportunities for customer-to-customer collaboration 
• Act as a trusted advisor to our customers to drive solution adoption, ensure they’re aligned to operational priorities and driving quantifiable value 
• Develop and deliver product utilization narratives such that customers understand their return on investment, and identify new opportunities for adoption + value realization
• Maintain customer engagement levels and support customer NPS scores
• Maintain an understanding of Collective’s products & services, industry knowledge and trends, to drive customer engagement
• Coordinate with cross-functional teams to provide solution focused presentations and develop territory specific strategic plans
• Support churn reduction, both for organizations and products
• Support revenue expansion and improvement of bookings metrics
• Other criteria as determined by CSM Leadership team

Required Experience:

• Prior health plan experience
• Exposure to health care organizations required
• Strong written and verbal communication skills
• Excellent organizational, project management & time management skills
• Strong relationships, teamwork, and collaboration capabilities
• Strategic thinking with strong analytical skills and a high sense of urgency to deliver solutions
• Post-secondary education required
• Experience with SaaS or EHR is a definite asset
• Strong entrepreneurial spirit is a strong bonus