Full-Time

Director of Rev-ops

Posted on 9/4/2024

Level AI

Level AI

51-200 employees

Enhances customer experience through intelligent automation

Enterprise Software
AI & Machine Learning

Senior

Remote in USA

Category
Procurement & Sourcing
Supply Chain Management
Operations & Logistics
Required Skills
Sales
Communications
Marketing
Requirements
  • A minimum of 7 years of experience in revenue operations, sales operations, or a related role within a dynamic, high-growth environment.
  • Extensive knowledge of sales and marketing strategies, operational management, and GTM technologies.
  • Strong analytical skills with hands-on experience in CRM platforms, sales automation tools, and other marketing technologies.
  • Proven leadership abilities with a track record of driving strategic vision and operational excellence.
  • Exceptional communication and interpersonal skills, with a strong ability to influence cross-functional teams.
  • Bachelor’s degree in Business, Marketing, Finance, or a related field; MBA or equivalent is preferred.
Responsibilities
  • Develop and execute a comprehensive revenue operations strategy that aligns with the company’s business goals.Design and maintain scalable processes to ensure best practices in funnel management and data-driven decision-making.
  • Partner closely with sales, marketing, and customer success teams to align strategies and optimize the revenue pipeline.Ensure seamless integration and operational alignment across all GTM activities.
  • Oversee the selection, implementation, and optimization of GTM technologies to enhance sales and marketing effectiveness.Ensure tools and systems are fully leveraged to improve operational efficiency and data accuracy.
  • Monitor and analyze performance metrics against revenue goals.Provide insights and recommendations to enhance processes, improve efficiency, and drive revenue growth.
  • Lead, mentor, and develop a high-performing revenue operations team.Foster a culture of continuous improvement, accountability, and excellence.
  • Ensure all revenue operations adhere to legal and ethical standards.Establish and maintain controls and procedures that uphold the company’s values and promote fair and ethical sales practices.

Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.

Company Stage

Series C

Total Funding

$72.4M

Headquarters

Mountain View, California

Founded

2018

Growth & Insights
Headcount

6 month growth

9%

1 year growth

19%

2 year growth

72%
Simplify Jobs

Simplify's Take

What believers are saying

  • Level AI raised $39.4 million in Series C funding for expansion.
  • AgentGPT positions Level AI to leverage generative AI in customer service.
  • Increased demand for AI-driven solutions boosts Level AI's market potential.

What critics are saying

  • Dependence on BPO industry may limit market diversification.
  • Rapid technological changes could outpace Level AI's innovation.
  • Subscription model may face pricing pressure from competitors.

What makes Level AI unique

  • Level AI integrates human and machine intelligence for enhanced customer experience.
  • The company eliminates data silos for better decision-making and customer interactions.
  • Level AI's subscription model offers scalable software solutions for call centers.

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