Full-Time
Director of Rev-ops
Confirmed live in the last 24 hours
Level AI
51-200 employees
Enhances customer experience through intelligent automation
Senior, Expert
Remote in USA
- A minimum of 7 years of experience in revenue operations, sales operations, or a related role within a dynamic, high-growth environment.
- Extensive knowledge of sales and marketing strategies, operational management, and GTM technologies.
- Strong analytical skills with hands-on experience in CRM platforms, sales automation tools, and other marketing technologies.
- Proven leadership abilities with a track record of driving strategic vision and operational excellence.
- Exceptional communication and interpersonal skills, with a strong ability to influence cross-functional teams.
- Bachelor’s degree in Business, Marketing, Finance, or a related field; MBA or equivalent is preferred.
- Develop and execute a comprehensive revenue operations strategy that aligns with the company’s business goals.Design and maintain scalable processes to ensure best practices in funnel management and data-driven decision-making.
- Partner closely with sales, marketing, and customer success teams to align strategies and optimize the revenue pipeline.Ensure seamless integration and operational alignment across all GTM activities.
- Oversee the selection, implementation, and optimization of GTM technologies to enhance sales and marketing effectiveness.Ensure tools and systems are fully leveraged to improve operational efficiency and data accuracy.
- Monitor and analyze performance metrics against revenue goals.Provide insights and recommendations to enhance processes, improve efficiency, and drive revenue growth.
- Lead, mentor, and develop a high-performing revenue operations team.Foster a culture of continuous improvement, accountability, and excellence.
- Ensure all revenue operations adhere to legal and ethical standards.Establish and maintain controls and procedures that uphold the company’s values and promote fair and ethical sales practices.
Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.
Company Stage
Series B
Total Funding
$37M
Headquarters
Mountain View, California
Founded
2018
6 month growth
↑ 11%1 year growth
↑ 21%2 year growth
↑ 75%
Simplify's Take
What believers are saying
- The recent $20M Series B funding round led by Battery Ventures indicates strong investor confidence and provides ample resources for growth and innovation.
- New features like agent screen monitoring and recording demonstrate Level AI's responsiveness to customer needs and market demands.
- The addition of high-profile clients like OpenTable and Toast showcases the platform's effectiveness and growing market penetration.
What critics are saying
- The competitive landscape in intelligent automation and BPO is intense, requiring Level AI to continuously innovate to maintain its edge.
- Dependence on venture capital funding could pose financial risks if future funding rounds do not materialize as expected.
What makes Level AI unique
- Level AI's focus on eliminating data silos and integrating call center data sets it apart from competitors who may not offer such comprehensive data integration.
- The introduction of AgentGPT highlights Level AI's commitment to leveraging generative AI for enhancing customer service, a step ahead of traditional automation solutions.
- Their subscription-based model ensures a steady revenue stream, allowing continuous innovation and customer support.