Full-Time
Quality Review Specialist
Posted on 11/7/2025
The Aspen Group
1,001-5,000 employees
Healthcare provider network enabling accessible care
Compensation Overview
$19 - $23/wk
East Syracuse, NY, USA
In Person
 Operations & Logistics (1) |
|---|
- Education Level: Associates Degree or Healthcare Certification Preferred
- Job related/Industry experience: 3 years or more
- Leadership experience preferred
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Excellent problem solving/analysis collaboration
- Self-motivated individual with good judgment and discretion
- Review of employees work to identify user/system errors, system enhancements needed, trending, gaps in process, or the need for updating SOP’s for training needs
- Document quality feedback in a constructive and positive manner for management
- Monthly reporting of employee audit results and trending to their management team
- Support feedback loop for potential training, SOP maintenance, and/or system enhancements
- Continually help to enhance review standards for Quality Program
- Provide feedback to support improvement of Estimate Vs Accuracy percentages
- Provide feedback to the Field users to reduce Balance inquiry tickets
- Other tasks as assigned
- Specializes in performing tasks and assignments related to the functional area’s delivery of service, quality and or productivity
- Can be a point of contact for internal and external customer inquiries
- Plans, organizes, and executes tasks and activities with urgency and in accordance with managers’ delegated assignments
- Responds to and resolves issues related to position and seeks managers’ guidance for non-routine inquiries
- Informs manager of trends and escalating concerns related to tasks and assignments
- Meet position related productivity and quality standards
- Uses software and company systems to source, obtain, process, audit and analyze standard data reporting and presenting
TAG supports a nationwide network of dental and healthcare brands by providing the systems, training, and resources clinics need to run effectively and reach more patients. It operates a shared platform with Aspen Dental, Chapter, ClearChoice, WellNow, and AZPetVet, delivering brands, services, and operational support to streamline practice management and pricing transparency. Unlike firms that only sell equipment or marketing or run independent practices, TAG unites multiple care domains under one umbrella to empower providers with centralized resources. Its goal is to bring better, more accessible healthcare to more people by enabling clinicians and teams to deliver care where patients are across specialties.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
N/A
Simplify's Take
What believers are saying
- 1,400-plus locations across 48 states enable national scale and local marketing.
- AI diagnostic tools increased patient acceptance by 12% across supported offices.
- ClearChoice delivered 50,000 3D-printed prostheses, showing scalable digital manufacturing.
What critics are saying
- Consumer marketing execution remains unproven in healthcare outside dental.
- Heavy dependence on independent providers creates retention and compliance fragility.
- Urgent-care volumes depend on seasonal respiratory demand and payer reimbursement.
What makes The Aspen Group unique
- TAG spans dental, urgent care, aesthetics, and veterinary services.
- It combines provider support with technology, marketing, and operational infrastructure.
- Rafeh Masood adds consumer-brand expertise from Royal Caribbean, Dick's, and BJ's.
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People at The Aspen Group who can refer or advise you
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
401(k) Company Match
Company News
The Aspen Group, one of the largest healthcare support organisations in the US, has reported nearly double-digit revenue growth across its multi-brand platform spanning dental, urgent care, veterinary and aesthetics services. In 2025, TAG supported providers served more than nine million patients across 1,400 locations in 46 states. The company expanded implant training capacity by over 25% year-over-year, with several hundred doctors completing advanced surgery programmes. TAG-supported offices utilising AI diagnostic tools reported a 12% increase in patient acceptance of recommended care. ClearChoice delivered more than 50,000 3D-printed dental prostheses, whilst WellNow Urgent Care managed approximately 900,000 upper respiratory cases. Aspen Dental's network of independent practice owners grew by approximately 15% year-over-year. The funding supports continued expansion of implant capabilities and AI integration in 2026.
Phenom, an applied AI company that helps organizations hire faster, develop better and retain longer, announced The Aspen Group (TAG) earned the Brandon Hall Group(TM) Silver Award for Excellence in the 'Best Use of AI for HR' category.
Doctors from Aspen Dental and ClearChoice Dental Implant Centers join forces to provide transformative dental care solutions, free of charge, for patients impacted by ectodermal dysplasias.CHICAGO, June 4, 2025 /PRNewswire/ -- The Aspen Group (TAG), a leader in revolutionizing access to healthcare, is proud to announce a new partnership between the two dental brands it supports, Aspen Dental and ClearChoice Dental Implant Centers, and the National Foundation for Ectodermal Dysplasias (NFED). Together, they are launching Smile Bridge by The Aspen Group ℠, a groundbreaking program designed to connect patients with ectodermal dysplasia to the dental care they need, at no cost. This program will provide a lifetime of confident, healthy smiles for individuals impacted by this condition.Turning Inspiration into ImpactSmile Bridge was inspired by the work of Aspen Dental practice owner Dr. Whitney Deitz and lab technician Julie Bostwick, who created a set of dentures for Weston, a young patient with ectodermal dysplasia. Weston went on to earn a place in the Guinness Book of World Records as the youngest person to receive dentures. Ectodermal dysplasias are a group of inherited disorders that can cause defects in the hair, nails, sweat glands, and teeth
CHICAGO, April 29, 2025 /PRNewswire/ -- Aspen Dental® today announced that Dr. Mithila Sharma, DDS, a successful Aspen Dental practice owner, has been appointed Director of Clinical and Prosthodontic Support. Dr. Sharma first joined Aspen Dental in 2013 as a lead dentist in Danville, Illinois, and quickly focused her career growth within Aspen Dental's practice ownership program, eventually becoming a multi-practice owner. Over the years, she has provided high-quality care to thousands of patients across the Chicagoland area and mentored dozens of clinical and support staff.Dr. Sharma's impact goes beyond patient care — she has played a key role in piloting innovative technologies in her offices, including 3D printing and digital implant systems
New Survey: Nearly Half (44%1) of Michigan Pet Parents Surveyed Skipped or Delayed Vet Visits in the Past Year Due to Rising Veterinary CostsLovet Opens First Grand Rapids Hospital with Ribbon Chewing Ceremony Led by Four-Legged PatientGRAND RAPIDS, Mich., April 18, 2025 /PRNewswire/ -- Lovet Pet Health Care℠, a new kind of veterinary care that makes it easier—for both pets and their people—to access the support they need to stay healthy and happy, is expanding into Michigan with the opening of its 25th location nationwide—and first hospital in Grand Rapids—today. As part of its mission to make expert veterinary care more accessible, Lovet enters the market with its signature offerings—starting with a first exam free for all new clients, cost-saving care packages, same-day appointments for urgent care needs, and flexible payment options through Lovet Pay