Gainsight Administrator
Posted on 9/14/2023

201-500 employees

Search & discovery SaaS Platform
Company Overview
Algolia’s mission is to empower every company to create delightful search and delivery experiences. Algolia has developed Search and Recommend APIs that simplifies the ability to understand user’s intent so that it is possible to personalize experiences and offers for a better digital visiting experience.
London, UK
Experience Level
Desired Skills
Data Analysis
Data Structures & Algorithms
Sales & Account Management
Administrative & Executive Assistance
  • Manage administration functions including but not limited to: user and security management, data object customizations, customer journey programs and outreaches, configurations and integrations
  • Assist with data maintenance and governance, imports, exports, and updates using data loader
  • Create, manage, and maintain Reporting and Dashboards within Gainsight for the Customer Success Teams and collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds
  • Design business rules that analyze customer data, and trigger actions (CTAs) for the customer success teams to proactively engage with customers based on defined business requirements
  • Make recommendations to improve efficiencies through development and adoption of best practices and standard methodologies and procedures
  • Develop new business processes in partnership with Customer Success leadership and cross-functional teams, managing the rollout of processes, including thoughtful timing
  • Support, manage and maintain Survey and outreach efforts controlled via Gainsight
  • Enhance and update the Gainsight administration documentation
  • Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements
  • Provide day-to-day end user support to all levels of the organization
Desired Qualifications
  • 3+ years of experience, or equivalent experience in a relevant field (e.g., Customer Success, operations, business analysis, data analytics, database administration, computer science, data analytics)
  • Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software
  • Experience working in Customer Success, or equivalent understanding of key customer success principles
  • Proven ability to work cross-functionally to understand business requirements and translate them into effective uses of Gainsight
  • Self-starter, demonstrating leadership of owned projects
  • Excellent written and verbal communication and presentation skills
  • Demonstrated ability to execute multiple projects from requirements gathering to finish and able to meet deadlines, communicate delays, clarify ambiguous situations
  • Gainsight experience as end-user
  • Gainsight NXT administrator certification
  • Project Management experience
  • Experience interacting with senior leadership and managers
  • Experience in operations for customer success, sales, support, services, or marketing
  • Experience in data analysis, business intelligence, and design of reports and dashboards
  • Understanding of data structures, data modeling, and database management