Hotel Receptionist

Job Description

Job Type: 40hrs per week

Morning and evening shift rotation

Salary: £30,784

Main Purpose:
The Reception team serves as the first point of contact for all guests and visitors to the RCGP. We are 
committed to providing the highest level of customer service in all our actions.

Key Responsibilities:

• Maintaining a positive culture throughout the department
• Maintaining the highest level of service to consistently exceed guest expectations
• Warmly welcoming all visitors and guests - Ensure eye contact and a smile at all times.
• Ensuring everyone is aware of forthcoming daily events being held in the venue 
• Dealing with visitor enquiries/requests.
• Assisting in handling visitor passes and directing visitors as appropriate
• Issue Searcys day passes, Members passes and Gym passes 
• Answering all calls within 3 rings and attending to voicemails as soon as possible
• Receiving and transferring telephone calls (internal).
• To respond to e-mails as soon as possible no later than 12 hours after receiving it.
• Taking bedroom reservations on the Guestline booking system for individual and group guests via phone, email, or in-person
• Check-in and out overnight guests, individual and group
• Obtaining and maintaining complete and accurate guest records of address and contact details as required by UK law
• Advising the housekeeping department of all changes in allocation or occupancy as well as any special requests for overnight guests
• Liaising with the engineering and IT teams to log, follow up and resolve any issues noted or reported by guests or colleagues in the bedrooms or at the desk
• Promoting bedroom facilities on check-out for future bookings
• Ensuring all charges are posted correctly to guests' accounts
• Taking payments for overnight stays for individual guests and assuring those are posted correctly
• Taking payments for additional services like extra breakfasts and assuring those are posted correctly
• Being fully aware of cash handling policies and cashing up procedures and adhering to them at all times
• Being fully aware of all available rates and promotions for college members
• Being fully aware of all corporate memberships and the associated benefits
• Maintaining a good knowledge of all products and services available to overnight guests and day visitors within 30 Euston Square as well as Searcys
• Ensuring all guest feedback and complaints are dealt with in a professional and friendly manner 
• advising the DM and/or Reception Manager of the outcome or asking for assistance.
• Covering the Exams reception Desk as and when necessary
• Ensure the Members Lounge checklist is completed daily
• Ensuring the desk and reception areas are presentable at all times.
• Liaising with colleagues of all other departments to ensure a smooth running of the operation and to ensure full guest satisfaction
• Assist with training of new staff
• Being fully aware of all standards and procedures as outlined in the Searcys Handbook and adhering to them at all times
• Being fully aware of all standards and procedures for the reception department as laid out by the Reception and Accommodation Manager and adhering to them at all times
• To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities.

Qualifications

Skills required:

Excellent product knowledge

Excellent communication skills

Excellent time management Supportive / Team player

Excellent customer service skills

Additional Information

We are the oldest caterer in the UK, founded in 1847. Working with us means being part of London’s most prestigious events and some of the country's most iconic venues. You’ll gain valuable experience and mentoring from skilled colleagues and have a chance to write your own chapter in our celebrated history.  

A career at Searcys means being part of something special. With our rich heritage, and ever-growing business, we will be delighted if you join us – a company with a strong sense of pride and belonging.

To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk