Iterable is the customer activation platform that helps brands deliver joyful experiences with harmonized, individualized, and dynamic communications at scale—Iterable is built for marketers, trusted by engineers, and designed with intelligence. We know this space well: our product team built the growth systems that powered Twitter’s early success. We’ve surpassed $100M in ARR and have raised more than $340M from top-tier investors like Index Ventures, Viking, and CRV, and hundreds of companies like Zillow, SeatGeek, and Box rely on us to captivate their many millions of users.
Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner and tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to implement where it matters most—creating experiences and promoting connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, and Box, choose Iterable to power excellent customer experiences throughout the entire lifecycle.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past four years, one of the Best Places to Work in Colorado for the past two years, and were named as one of Colorado’s Best Paying Companies! We’ve also been listed on Wealthfront’s Career Launching Companies List for the past two years, rank sixth on the list of Top 25 Companies Where Women Want to Work and hold a top 20 spot among the SaaS 100.
We have a global presence with offices in San Francisco, New York, Denver, and London, and remote employees located all over the world. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.
How you will make an impact:
As an Enterprise Customer Success Manager, EMEA at Iterable, you will manage relationships with high-value (£100k+ ARR) customers. You will make sure they are happy and get as much value as possible from the product. You will build relationships with stakeholders across the company with the goal of expanding the use of Iterable. The role is ideal for someone with experience navigating large organizations to identify key stakeholders. This is an important position for us and reports directly to the Senior Manager, Customer Success in London.
As a member of the Customer Success team, you will communicate product feedback from our most important clients back to the Engineering team. You will also QA new features and create new support documents.
One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.
PLEASE NOTE: Candidates must reside in the London area proper to be considered. No relocation assistance is provided for this role.
How you will make a difference:
- Manage a book of enterprise-level (£150k+ ARR) Iterable customers
- Ensure customers have a smooth onboarding and implementation phase
- Understand how customers are using the product and find ways for them to increase their return on investment
- Lead scheduled check-ins, QBRs, and monitor client satisfaction
- Be the voice of the customer to prioritise feature requests and platform improvements during product discussions
- Identify new business opportunities and develop strategic plans for ensuring customer retention and expansion
We are looking for people who:
- Experience in a B2B Customer Success role at a SaaS company
- Experience consulting business executives and stakeholders at enterprise organizations
- Have technical knowledge and problem solving skills
- Desire to teach new customers about the platform
- Passion for startups, software and SaaS products
Bonus Points
- Experience with email marketing, push or SMS software
- Familiarity with technologies like APIs, HTML, CSS, and JavaScript
- Fluent in German, Spanish, French or Dutch
Perks & Benefits:
- Competitive salary, meaningful equity, & pension
- Comprehensive Private Medical Insurance
- Balance Day (First Friday off every month)
- Paid parental leave
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Complete laptop workstation
#LI-LM2
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
