Full-Time

Help Desk III

Posted on 6/6/2024

Crusoe

Crusoe

201-500 employees

Crypto mining & cloud computing on flared-gas

Data & Analytics
Energy

Junior

Denver, CO, USA

Required Skills
Communications
JIRA
Linux/Unix
Requirements
  • Prior experience with MDR/XDR platforms
  • Prior experience with Cloud Identity Mgmt platforms and SSO, SAML 2.0, and MFA
  • Prior experience with MDM automation
  • Prior experience working as an engineer at an MSP
  • Prior experience working in a NOC/SOC
  • Prior experience working in large enterprises with a large end-user pool
  • Ability to administer MacOS and support Macs and Linux using the command line
  • Experience with mobile device management (MDM) solutions, ticketing systems, and IT documentation platforms
  • Technical knowledge of the Windows operating systems and experience with deployments and troubleshooting
  • Excellent written, oral, and interpersonal communication skills
  • Self-starter yet knows when to ask for help and works excellent in a team
  • Must be able to pass a background check
Responsibilities
  • Troubleshooting, configuring, and repairing servers, networks, infrastructure, Data Centers, SaaS applications, file shares, and other infrastructure issues
  • Working on projects with different teams and departments, alongside vendors, to deliver a seamless user experience for staff
  • Maintaining tracking in JIRA on the project board
  • Ticketing and Documentation
  • End User support troubleshooting
  • Managing onsite servers, storage, network, and VMware
  • Being a documentation creator/editor
  • Identifying, logging, and resolving technical problems with applications and systems
  • Maintaining accurate documentation on office systems, including trouble tickets and inventory
  • Learning and adopting new IT support and management platforms
  • Assisting IT Leadership in establishing processes
  • Procuring, deploying, supporting, and maintaining IT infrastructure at Crusoe Industries

Crusoe is on a mission to align the future of cloud computation and crypto with the future of the climate—particularly reducing the routine flaring of natural gas. Crusoe provides oil and gas companies with a fast, low cost and simple solution to natural gas flaring through harnessing natural gasses and using them to power computing systems and crypto mining rigs.

Company Stage

Series C

Total Funding

$891.8M

Headquarters

Denver, Colorado

Founded

2018


Benefits

Industry competitive pay

Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

Paid life insurance, short-term and long-term disability

Parental leave

Stock options in a fast-growing, well-funded technology company

Pet-friendly offices

Teladoc

401(k) with a 4% match

Unlimited time off

Cell phone reimbursement

Tuition reimbursement

Company paid commuter benefit; $100 per month

Calm