Full-Time

Technical Support Analyst

Posted on 5/7/2024

BDT & MSD Partners

BDT & MSD Partners

201-500 employees

Merchant bank offering strategic advisory and capital

Financial Services
Consulting
Venture Capital

Junior

New York, NY, USA

Required Skills
Communications
Requirements
  • BA/BS degree in Computer Science, Information Systems, or related field required
  • 2+ years of experience (financial services strongly preferred)
  • Exceptional written and verbal communication skills
  • Exceptional interpersonal skills
  • Strong documentation skills
  • Outstanding client servicing skills
  • Highly self-motivated and directed
  • Sharp attention to detail
  • Proven analytical and problem-solving abilities
  • Capable of multitasking and prioritization in a fast-paced environment
Responsibilities
  • Monitor and maintain the helpdesk queue and workload
  • Monitor and maintain desktops and the programs running on them
  • Monitor and maintain servers and applications
  • Diagnose and resolve issues in environments while coordinating with internal resources and vendors
  • Escalate and own vendor support incidents from start to finish
  • Talk to users over the phone or via email to provide solutions to technical problems
  • Set personal standards and acts as a role model
  • Consistently provide high quality work in a deadline driven environment
  • Accountable for accomplishing tasks both independently and collaboratively
  • Educate users on procedures for resolving or preventing recurrence of a technical problem
  • Ability to effectively handle multiple projects concurrently from start to finish
  • Resourceful: research issues requiring further technical expertise and offer workable solutions

BDT & MSD Partners is a merchant bank that provides strategic advisory services and long-term capital through its affiliated funds, offering differentiated capital for growth, acquisitions, and liquidity to business owners. The company's investment platform utilizes high-quality strategies in credit, real estate equity, and private high-growth companies.

Company Stage

Series A

Total Funding

$12.1M

Headquarters

Chicago, Illinois

Founded

2023

Growth & Insights
Headcount

6 month growth

5%

1 year growth

7%

2 year growth

13%