Job Description

Internship Program Overview   

At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions.    

Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities. Additionally, interns will have access to online learnings and a dedicated summer coach to further grow their careers with us.   

If you want to make work, work better, we want you. To learn more, check out our Early Career Page!   

Product Team Overview 

We are looking for full-time Masters or MBA students to join our Product Management team at ServiceNow. As a Product Manager, you will work on complex high-tech problems by undertaking research, designing, and executing analysis, and helping frame and structure complex problems. You will work closely with other team members and stakeholders to accelerate our impact and directly contribute to our overall business strategy. This is an excellent opportunity if you are looking to get a taste of product management at a high-growth enterprise software company!      

Product Management is a team sport at ServiceNow. We have a unique organization structure in which multiple Product Management roles work together to contribute to a product’s success.   
  
We have two types of Product Managers within our teams: Inbound and Outbound  

*Hiring for both roles types will happen concurrently. PM type (Inbound/Outbound) will be determined post offer accept*

Inbound Product Managers plan for and develop new products and future releases of a product. They gather feedback to determine the problems we’re trying to solve, then generate a product roadmap. They work with various teams such as release management, design, and engineering development.  

A few key responsibilities of Inbound PMs include:   

• Set product vision & strategy  
• Define the roadmap, requirements & product success metrics  
• Develop and test innovative product ideas   
• Work closely with customers to understand their needs and problems to be solved  
• Own detailed competitive analysis for their feature/product  

Outbound Product Managers enable Go-To-Market teams on product innovation and evangelize the product with customers and partners. Considered the product experts, they generally serve as the bridge between the inbound PM and the product marketing team to ensure the product gets to our customers.   

A few key responsibilities of Outbound PMs include:   

• Enable our go to market partners  
• Define pricing & packaging (in collaboration with our pricing team)  
• Provide best practice content and guidance  
• Package and deliver in-depth competitive analysis for go to market partners  
• Drive customer usage and adoption programs  
• Occasionally provide onboarding and renewal help  

Additional possible responsibilities include: 

• Support senior program managers and/or product managers across the entire project lifecycle to deliver critical programs for Service Now initiatives.   
• Work and collaborate directly with Product Managers, Product Design, & Development Teams to build new features and improve adoption on existing features.  
• Build familiarity with scrum process and willingness to contribute to team deliverables.  
• Understand product strategy that sets us up for success as we look to grow to $15B+ in revenue. 
• Research and collect product requirements from key buyer audiences and end-users to determine areas of opportunity for product enhancements. 
• Oversee the product or project timeline, deadlines, milestones as it is being built by development/engineering and communicate with stakeholders to keep them updated.  
• Contribute to the complete product lifecycle, from researching market needs and competition, analyzing customer data, writing product requirements, and delivering product features to market. 
• Understand the technical and business impacts of product decisions that inform tradeoff decisions to optimize against product delivery and customer value.  

Qualifications

Location for internships will vary based off team growth strategies.

• Currently enrolled in an accredited university as a full-time student pursuing a Masters or MBA degree in Engineering, Business Management, Analytics, Computer Science, Information Systems, Applied Sciences, or a related field. 
  • 0 – 6 years of related experience 
  • Graduating December 2024, or later 
  • Able to work full time for 12-weeks over the summer (May – August or June – September 2024)  
• Experience defining and capturing product requirements and transforming them into a product roadmap 
• Strategic mindset: able to drive product strategy that achieves substantial customer value and business outcomes; able to make trade-off decisions considering what’s desirable, viable, and technically feasible. 
• Strong prioritization skills and the discipline to focus on high impact activities  
• Deep curiosity about customer needs, along with building customer relationships and delivering high value solutions 
• Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions. 
• Preferred: Experience or awareness with Agile and the Software Development Lifecycle  
• Preferred: experience working with developers and designers to craft delightful customer experiences in a highly collaborative environment 
• Preferred: Demonstrated project management experience from previous internship, or academic or personal projects 

 #interncoop 

For positions in California (outside of the Bay Area), we offer a base pay of $50.02 - $61.79/hr, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.