Resident Relations Specialist

Salary Range: 22 to 24 (Currency: USD) (Pay period: per-hour-wage)

Responsibilities:

• Mail Management: Sort, open, date stamp, and route incoming mail appropriately. Manage the distribution of mail within the office.
• Documentation Control: Scan and record all incoming bills in Entrata on a daily basis. Ensure all physical documents (invoices, receipts, notices) are digitized and filed correctly.
• Package and Inventory Management: Receive packages, update the relevant parties, and record receipts in the system. Make online purchase orders as requested and process payment accordingly. Conduct weekly checks of office supplies and manage the reorder process.
• Greet and address visitors via intercom system, direct to the appropriate team members or department
• Financial Processing: Handle outgoing and incoming mail related to financial transactions. Process incoming checks and money orders, make bank deposits, and process receipts.
• Manage regular move-in and move-out flow including checking units, collect tenant information, explain move-in/move-out instructions, creating welcoming gifts
• Operate Entrata system to manage customer data, maintenance requests, and other related issues in and during rental process
• Assign work orders and assist maintenance technicians with inspections including in-unit, common areas, and amenities
• Establish fluent communication and good relationship with tenants by investigating and resolving complaints
• Write, edit emails and make phone calls to residents, vendors, and other organizations as needed
• Administrative Support: Assist in maintaining and auditing policy compliance for tenants.
• Additional Duties: Carry out other office duties as assigned, which may include assisting with administrative projects and supporting the team

Qualifications:

• Strong organizational and administrative skills.
• Proficient in using property management software (preferably AppFolio) and computer programs such as Microsoft Word, Excel, Adobe.
• Excellent communication and interpersonal abilities.
• Confident on the phone.
• Detail-oriented with the ability to multitask.
• Experience with office management responsibilities, systems, and procedures.
• Basic understanding of financial processes, including billing, invoicing and payments.
• Ability to work independently and as part of a team.