Technical Service Manager

Job Summary

The Consumer Materials business has a key goal to grow its North American business. The emphasis is industry sectors for non-wovens, textiles space. Product categories such as diapers, wipes, face masks are part of the portfolio.

As a key participant in this strategy, we are seeking a highly motivated, passionate and inquisitive individual to help drive this growth. The successful candidate for this role will provide technical support for customers in North America, recommending optimal products and supporting introductions at customers facilities. They will drive growth through leading and participating in new product development projects as required to deliver new innovative solutions to our customers. They will assist with regulatory requests, solve customer complaints and introduce new products into the market. They will also support Synthomer plants producing products for the consumer materials business as required. The successful candidate for this role will have the opportunity to have a visible impact in terms of realizing the growth strategy for the business and will have exposure to senior management as a result. They will be a key part of a dynamic business keen to expand its North American presence.

Job Responsibilities

• Ensure a proactive approach to SHE related issues and compliance with Group SHE principles and the Golden Rules in line with the Group’s core values

• Participate and execute new product development projects, liaising with internal technical teams

• Serve as technical and applications expert, providing greater understanding of the Fibre-bonding products via in depth training, within the company and to Distributors

• Develop guidelines and formulations for target segments and applications and give customers appropriate guidance for the use of our product range

• Collaborate with R&D and engineering teams to ensure product performance and reliability as well as driving new product development

• Provide direct technical support to customers and handle customer enquiries for the Fibre-bonding product line covering aspects such as product specification, design issues and complaints in region

• Maintain contact with existing and prospective customers, either independently or together with the sales team, using all communication channels. Support the current business, understand customer needs, identity and progress opportunities to expand the use of the entire product range

• Ensure with cooperation of Quality, Sales, Application Laboratories and Operations that customer complaints are handled effectively and to the satisfaction of the customer and ensure effective communication of the outcome

• Stay current on industry developments and advancements in technology related to the Fibre-bonding

• Develop and implement testing protocols and procedures for Fibre-bonding products

• Analyse test results and provide recommendations for product improvements or modifications

• Work with sales and marketing teams to develop product literature and technical data sheets

Requirements

• Bachelor's Degree in Chemistry. Prefer Master's degree, PhD or comparable experience in the field.

• Minimum 5 years' experience in Technical service, Sales or R&D. Prefer background with fibre-bonding applications

• Strong understanding of the US fibre-bonding market

• Excellent communication skills internally and with customers

• Strong in building good customer relations

• Exhibit a high level of initiative and self-motivation

• Broad interests and willingness to take on relatively undefined challenges

• Strong project management skills

• Excellent oral and written communication skills

• Ability to work in a team setting and with members from different technical background

• Ability to work collaboratively with colleagues globally

• Basic knowledge of polymer chemistry, such as polymer synthesis, functionalization, and characterization as well as reactive compounding are desired

• Software programs: MS Office, SAP

• Additional language skills (Spanish and/or German) is a plus

• Up to 50% travel required