Senior Consultant

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Senior Consultant - SCC Soft Lab Solutions

The Senior Consultant provides consulting services to clients on SCC Soft-related projects. You will provide subject matter expertise during client engagements to deliver solutions to achieve defined benefits. Your specific responsibilities may include, but are not limited to: guiding clients through current workflows, upgrades, system changes and enhancements, and ongoing system maintenance; acting as consultant for the client's solution including troubleshooting, consultation, and knowledge transfer; cultivating and sustaining relationships with clients to provide the appropriate escalation of issues, solution knowledge, and engagement support; resolving escalated problems and issues using solution knowledge and expertise; addressing complex client concerns raised during installation, operation, maintenance, or solution application; performing test script execution; and creating and participating in unit and integrated testing.

Key Responsibilities

The Senior Consultant will perform SCC Soft-related consulting and optimization of information technology services for Nordic clients, including, but not limited to

• Applying technical expertise to individual client system’s builds in order to identify, troubleshoot, and resolve problems

• Serving as a subject matter expert in their SCC Soft domain area(s)

• Mentoring client project teams as necessary in project and system build strategy

• Tracking and documenting work performed and adhering to status reporting expectations as requested

• Working closely with project leadership on documentation of issues and facilitation of solutions

• Analyzing and monitoring workflows, providing documentation and optimization suggestions

• Leading meetings regarding project status and ongoing work product coordination

• Additional specific duties related to the project as may be required and dictated by individual clients; these duties are documented on a per-contract basis in the client’s statement of work

• Supporting, configuring, upgrading, maintaining, and implementing new and existing business or clinical applications

• Responsible for engaging in evaluation and testing of new technologies with emphasis on interoperability

• Working with the client’s cross-functional internal IT teams and vendors to troubleshoot technical and functional issues to resolution

• Ensuring system changes follow change management procedures and protocols, creating and maintaining all documentation for all assigned applications, and developing, planning, and executing testing for supported applications

• Utilizing business knowledge to identify opportunities for improvement of existing and/or new information technology that will drive value for clients

• Maintaining strong communications with project leader, manager, and team leader as well as other team and staff members, end-users, and vendors to ensure a productive and cooperative environment

• May be invited to attend corporate functions as a representative of the company to meet prospective consultants as well as solidify relationships with clients and Nordic co-workers

• Working on business operations projects that may be assigned on an ad hoc basis and may assist with other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

• Must embody Nordic’s maxims

• Bachelor’s degree or equivalent healthcare and technical experience required

• 3+ years of hands-on practical build and implementation experience within SCC Soft's Lab solutions including but not limited to; SoftLab, SoftBank, SoftMic, SoftTotalQC, SoftGenomics, SoftMolecular, SoftHLA, SoftID.tx, SoftDonor, SoftA/R, SoftPathDX, etc.

• Experience with domain validation, package testing, application break/fix resolution, and the design/build/testing system of changes

• Strong communication skills, both written and verbal

• Highly organized and able to multitask as well as maintain intense focus on individual tasks

• Self-starter with the ability to maintain schedule, meet deadlines, and monitor one’s own work product

• Highly adaptable and able to acclimate quickly to new project assignments, including, but not limited to:

  • Adapting quickly to new work environments

  • Working successfully with different teams and co-workers

  • Client workplace policies and procedures

  • Varying travel and living arrangements due to project location changes

• Aptitude for mentoring and guiding others

• Must possess the ability to stay ahead of rapidly changing technologies and to interface the various system components to produce effective and efficient solutions

• Possess a strong work ethic and treats others with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values

• Exceptional level of professionalism

Additional Details

• Up to 100% travel may be required; travel and remote work flexibility will be dependent on specific client engagements assigned

• Must be accessible and available to perform work functions at any time, including nights and weekends as needed

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

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