Deputy Manager

About US:

Foundation AI is the only AI Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at  www.foundationai.com.
 

Job Overview:

As a Deputy Manager – Data Verification & Operations, you will play a strategic leadership role in driving operational excellence, overseeing large-scale data verification workflows, and strengthening the data governance framework across the AI Automation team. You will be responsible for ensuring system stability, operational compliance, cross-functional alignment, and seamless execution of organizational priorities. This role requires a blend of analytical thinking, operational expertise, and strong leadership capabilities to optimize processes, reduce risk, and deliver high-quality outputs at scale.

Key Responsibilities:

1. Operational Management & Quality Assurance

• Oversee daily operations of the AI AU team to ensure work is completed accurately, on time, and meets defined quality standards.
• Monitor customer/client satisfaction and quality assurance metrics, reporting any problems, Early Warning Signals (EWS), potential threats, or technical issues to seniors.
• Develop and enforce data governance policies and best practices to maintain data accuracy, integrity, and security across all systems.
• Review and update the Standard Operating Procedure (SOP) content, Updates Tracker, and Query Trackers at regular intervals to ensure all process updates are incorporated.
• Coordinate with cross-functional departments for seamless delivery and to resolve data-related discrepancies or issues.
• Identify process or knowledge gaps within the team and recommend and implement effective solutions.
• Manage controllable expenses and supplies within approved budgets to achieve profitability targets.

2. Team Leadership & People Management

• Supervise and assist team members who have diverse talents and responsibilities, ensuring a high-performing and collaborative work environment.
• Conduct employee reviews and measure the performance and effectiveness of the teams.
• Provide ongoing observations, guidance, mentoring, and support to direct reports, focusing on performance improvement and fostering a positive culture.
• Lead and organize refresher training and Product/Process Knowledge Tests (PKTs) based on Training Needs Identification (TNI) and quality team feedback.
• Handle internal stakeholder calls and client calls as and when required, serving as a key point of contact.
• Conduct regular update sessions with the team based on information received from customers and Quality Auditors.
• Capture and share best-practice knowledge among the team to promote continuous learning.

3. Strategy & Reporting

• Meet regularly with senior managers to develop, report on, and implement strategic plans for team objectives and operational goals.
• Send reports/MIS (Management Information System) to the senior leadership team on the progress/pending status of activities and key operational metrics.
• Ensure adherence to department policies and procedures and follow established guidelines to make the team more efficient, contributing to larger organizational objectives.
• Participate in Internal & External Calibrations with the Audit team and customers to ensure compliance and quality alignment.

Responsibilities may be tailored based on the candidate’s experience and proficiency.

Skills and Tools:

• Minimum of 2+ years of hands-on experience in data verification/validation processes.
• 7+ years of total experience in Operations or Operations Management, with a proven track record of driving efficiency and team performance.
• Consistently strong performer with a minimum rating of EE (Exceeds Expectations) or OS (Outstanding) in the most recent appraisal cycle.
• Strong leadership capabilities with excellent communication and collaboration skills.
• Experience conducting performance reviews and appraisals for medium to large teams.
• Proven team-handling skills with strong critical thinking and problem-solving abilities.
• Effective client/customer management with the ability to handle diverse stakeholder expectations.
• Ability to lead team-building, engagement, and capability-enhancement initiatives.
• Functional Knowledge: Working knowledge of Workforce Management (WFM) practices and operations tools/systems.
• Experience with UI or similar data/workflow management tools, along with exposure to soft skills or upskilling training programs.
• Flexibility to work across all shifts as required in a 24/7 operational setup.
• Knowledge of SQL and AI Tools would be an added advantage.
• Excellent communication skills, both verbal and written.

Education: 

A Bachelor’s degree or equivalent qualification (minimum 12+3 years of formal education) in any discipline is required.

Why You'll Love Working With Us

We believe great work happens when people feel valued, heard, and supported — and we're proud of the culture we've built together, no matter where in the world our team calls home.

This year, we were recognized as #49 on Forbes' list of America's Best Startup Employers — a reflection of the environment we've worked hard to create and the people who make it thrive.

But recognition from the outside only tells part of the story. What matters most to us is what our own team says. In our latest internal Gallup engagement survey, our employees gave us strong marks across the board — and we don't just celebrate those results, we act on them. Employee feedback directly shapes how we improve our workplace, from the way we support wellbeing to how we grow careers and build community across our global team.

When you join us, you're joining a company that listens, adapts, and invests in getting better — because we know our people are the reason we succeed.

Our Commitment

Foundation AI is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Our hiring decisions are based solely on qualifications, merit, and business needs at the time.

For any feedback or inquiries, please contact us at [email protected]

Learn more about us at www.foundationai.com