Technical Support Representative
Posted on 2/7/2024
Bond

51-200 employees

Embedded finance and credit API platform
Company Overview
Bond stands out in the embedded finance market with its comprehensive platform that simplifies the integration of sophisticated credit solutions into existing software systems. Their platform's flexibility is evidenced by the success of products like the Qoins Qard, which has facilitated over $30 million in debt repayment, demonstrating Bond's ability to enhance financial wellness through innovative credit card programs. Moreover, Bond's commitment to user-centric development is reflected in their modular approach to banking services, allowing clients to tailor financial tools to their customers' specific needs.
Fintech

Company Stage

Series A

Total Funding

$42M

Founded

2019

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

3%

1 year growth

26%

2 year growth

-27%
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Zendesk
CategoriesNew
IT & Security
Requirements
  • 2+ years experience in a Technical Support role, preferably in FinTech, card and account issuance, or payments
  • Deep understanding of embedded finance or Banking-as-a-Service
  • Familiarity working with card issuance, card processors, card networks and card printers
  • Experience working with ticketing systems such as Zendesk
  • Deep understanding of card transactions and ACH
  • Ability to understand complex flows and work in collaboration with the engineering and product teams
  • Excellent troubleshooting, problem-solving, and analytical skills
  • Excellent written and verbal communication skills
  • Familiarity with APIs and API clients such as PostMan
  • Proven track record of successfully managing complex technical issues
  • Multi-tasking, self-learning, highly motivated, and a team player
  • Startup experience is a major plus
Responsibilities
  • Manage Bond’s support and customer success ticket queue
  • Triage and respond to tickets
  • Handle technical analysis and troubleshooting of issues reported by our customers, in collaboration with Bond’s engineering and product teams
  • Manage allocation of tickets to other stakeholders in the organization and ensure they address the reported issues
  • Drive reported issues to successful resolution
Desired Qualifications
  • Startup experience is a major plus